Summary
Overview
Work History
Education
Skills
Timeline

Lori Hughes

Ludlow,MA

Summary

Dynamic customer service professional with a strong work ethic and expertise in meat slicing, honed at Randalls Farm and Green House. Proven ability to enhance customer satisfaction through personalized service and effective conflict resolution, fostering loyalty and repeat business. Committed to maintaining cleanliness and adhering to food safety standards.

Overview

17
17
years of professional experience

Work History

Deli Clerk

Randalls Farm and Green House
03.2024 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.

Customer Service Representative

Verizonwireless
09.2008 - 02.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Chicopee High School, Chicopee, MA
06-1984

Skills

  • Customer service
  • Cleanliness and sanitation
  • Honesty and integrity
  • Strong work ethic
  • Meat slicing expertise
  • Cleaning and sanitizing
  • Safe food handling practices
  • Food preparation
  • Order taking accuracy
  • Food preparations
  • Equipment safety
  • Heavy lifting

Timeline

Deli Clerk - Randalls Farm and Green House
03.2024 - Current
Customer Service Representative - Verizonwireless
09.2008 - 02.2013
Chicopee High School - High School Diploma,

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