Lori Jedrysek
Zion,IL
Summary
Responsible and dedicated office professional with 20 years of experience in heavy volume, fast paced environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong work ethic with eagerness to learn and willingness to contribute toward meeting company's goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Team Lead
FRESENIUS MEDICAL CARE
01.2003 - Current
- Participates as part of the management team
- Provides support to office personnel when management is offsite
- Handle Customer Service escalation calls through the supervisor phone que
- Extend ongoing support to CCAs and CS Pharmacy Technicians as a reference source
- Communicate with our national Distribution Centers re: patient and clinic deliveries coordinate off schedule shipments, returns
- Collaborate with team to develop best work practices, efficiency and good teamwork
- Enter patient prescription, refills and demographic data into pharmacy system in accordance with IL pharmacy law
- Interact daily with patients and nurses
- Manage special and/or sensitive accounts
- Assist with various project as needs arise.
Office Manager
ADDAX SOUND CO.
01.1997 - 01.2003
- Streamlined office operations by implementing efficient filing systems and organizational strategies
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Assisted in budget preparation and monitoring expenses for cost-effective business practices
- Process purchase orders, invoices
- Extensive phone communication
- International correspondence: phone / email communication, wire transfers, shipping
Education
Some College (No Degree) -
Columbia College
Waukegan, ILSome College (No Degree) -
College of Lake County
Grayslake, ILSkills
- Problem-solving abilities
- Strong oral and written communication skills
- Attention to detail
- Decision Making
- Adaptability and flexibility
- Product knowledge
- Ability to multitask priorities in an organized manner
Accomplishments
Certified Pharmacy Technician
RAPID award recognition
Certification
IL Pharmacy Technician Certification
Timeline
Customer Service Team Lead
FRESENIUS MEDICAL CARE
01.2003 - Current
Office Manager
ADDAX SOUND CO.
01.1997 - 01.2003
Some College (No Degree) -
Columbia College
Some College (No Degree) -
College of Lake County