Lori Johnson
New Richmond,WI
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
18
18
years of professional experience
Work History
Americas Customer Data Management Leader
3M Company
12.2021 - Current
- Managing performance of Americas customer data team, including KPIs and SLAs, driving improvements for SAP deployed and legacy LATAM processes
- Developing and managing strong working partnerships with key stakeholders across many parts of 3M including Master Data, Analytics and Reporting, IT, Global Process Leaders, Area Process Leaders, Business Group Leads, MTO Pillar leads, and Global Service Center
- Leading transitions to GSC, Managing Deployment projects
- Prioritizing Data Quality in coordination with EDQ team to enable business goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Evaluated customer needs and feedback to drive product and service improvements
- Developed effective improvement plans in alignment with goals and specifications
- Devised and implemented processes and procedures to streamline operations
USAC SIBG Customer Experience Service Specialist
3M Company
01.2018 - 12.2021
- Leading innovative partnerships with Top USAC SIBG accounts to drive successful service improvement projects
- Implemented Service Recovery Communication process to enable better planning.
- Managed EDI Service rollouts to improve automated connections with key accounts.
- Competed Data syndication project with Fastenal to ensure data quality.
- Complete improvement projects for multiple key accounts: Lead time, Receiving error reductions, Scheduled Delivery, and Forecasting improvements.
SAP Master Data/Variant Configuration Leader
3M Company
08.2014 - 01.2018
- Create Governance for all Material Types
- Lead project to enable updated SAP configuration and improved Governance Rules
- Master Data Governance Council member
- Establish and Lead Global MDM Variant Configurable Pillar team
- Create End to End VC Material Create and Extend Process for US
- Establish and Lead MDM VC Business team to increase VC expertise and ownership, SAP Deployments
Supply Chain Analyst
3M Company
05.2006 - 08.2014
- Manage complex supply chain activities to drive improvements
- Understands and applies principles of Lean Six Sigma, Rhythm Demand Planning, Inventory strategies, Portfolio Management, Capacity planning and promotes supply chain optimization using these principles, Managed material create tool and day to day operations of 3000+ sku portfolio
- Used analytical models and mathematical analysis to create and maintain key performance metrics
- Supported senior company leaders by delivering reports outlining performance to drive process improvements
- Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations
- Built long-term relationships due to prompt and courteous service
- Developed strong communication and organizational skills through working on group projects
- Managed time efficiently in order to complete all tasks within deadlines
- Resolved problems, improved operations and provided exceptional service
Education
CPIM -
APICS Certification
08.2024
Bachelor of Science - Psychology, Business
University of WI River Falls
River Falls, WI06.1991
Skills
- Championing Voice of Customer
- Project management
- Bridging Cross-Functional Teams
- Detail Oriented
- Supply Chain expertise
- Process design
- Goal Oriented
- Communication
- Self-motivated
- Data Analysis
- Master Data Governance
- SAP Deployments
- Mentoring
- Six Sigma
- System Expertise
- Inventory Control
- Demand Planning
- Continuous improvements
- Operations Management
- Data Analytics
- Complex Problem-Solving
Hobbies and Interests
- Bowling
- Golfing
- Motorcycle riding
- Reading
- Walking
Timeline
Americas Customer Data Management Leader
3M Company
12.2021 - Current
USAC SIBG Customer Experience Service Specialist
3M Company
01.2018 - 12.2021
SAP Master Data/Variant Configuration Leader
3M Company
08.2014 - 01.2018
Supply Chain Analyst
3M Company
05.2006 - 08.2014
CPIM -
APICS Certification
Bachelor of Science - Psychology, Business
University of WI River Falls
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