Lori Joseph
Miami,FL
Summary
Dynamic Housekeeping Manager with extensive experience at prestigious hotels, including Ritz Carlton South Beach. Excelled in staff leadership, operational efficiency, and enhancing guest services through meticulous attention to detail and robust training programs. Skilled in utilizing Opera and Microsoft Office, demonstrating a blend of technical and interpersonal abilities to elevate hospitality standards.
Overview
2025
2025
years of professional experience
Work History
Housekeeping Manager
Sonesta ES Suites
- Current
- Assigning tasks: Organizing housekeepers into teams and assigning them areas to clean
- Monitoring staff: Ensuring that housekeepers complete tasks to a high standard
- Hiring, training, scheduling, maintaining inventory, time management, budget management
- Assigning housekeeping tasks to team members
Housekeeping Manager
Royal Palm South Beach
06.2022 - 03.2024
- Hire, train, and supervise other housekeeping staff
- Oversees the department in the am and pm shifts
- Scheduling, ordering for the department
- Ensure the cleanliness of the lobby, guest rooms, and other public area are clean
Assistant Manager
Nobu Eden Roc Miami Beach
03.2021 - 06.2022
- Recruited and interviewed potential candidates
- Handled all team member scheduling, monitoring VIP's, showrooms and making sure the house is being turn in a timely manner
- Document call off and guest relating issues
- Resolve internal/external issues in a timely manner
Account Manager
1stSOS Staffing Agency
11.2017 - 04.2019
- Assist local clients expand business operations through targeted advertising
- Contacted clients as soon as issues arose to immediately find resolution before the problem escalated
- Visited clients locations to determine needs, set up contracts and provide training to my associates also payroll
Housekeeping Supervisor & Office Coordinator
Ritz Carlton South Beach
01.2009 - 10.2017
- Evaluated employee performance and development improvement plans
- Assigned Housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Maintained controls over expenses and inventory for optimal budget tracking
- Ensured adherence to safety protocols by enforcing proper chemical and equipment usage
- Mentored new hires in housekeeping department on proper guest service techniques and company procedures, resulting in more knowledgeable, capable employees
Room Attendant
Ritz Carlton South Beach
05.2006 - 01.2009
- Monitored and maintained cleanliness of assigned work areas
- Utilized cleaning chemicals for designated surfaces
- Cleaned guest rooms by category priority
- Spot cleaned walls, carpet and light fixtures
Education
High school or equivalent -
Skills
- Scheduling
- Housekeeping
- Opera
- Rex and Hot sos
- Housekeeping Supervisor
- ADP
- Lightspeed
- Hotel experience
- Hospitality
- Guest services
- Budgeting
- Kronos
- Recruiting
- Interviewing
- Customer service
- Sanitation
- Microsoft Office
Additionalinformation
Over 10+ years of experience in housekeeping experience, Record of training and developing staff in hospitality services provision, Proficient in responding to guests queries and resolving problems efficiently, Administration, Oral and written communication, Opera, HotSoS and Rex, ADP, Trained over 30 housekeeping staff and in five years, Promoted from housekeeper to supervisor within 3 years of work following excellence in management and service orientation
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Housekeeping Manager
Royal Palm South Beach
06.2022 - 03.2024
Assistant Manager
Nobu Eden Roc Miami Beach
03.2021 - 06.2022
Account Manager
1stSOS Staffing Agency
11.2017 - 04.2019
Housekeeping Supervisor & Office Coordinator
Ritz Carlton South Beach
01.2009 - 10.2017
Room Attendant
Ritz Carlton South Beach
05.2006 - 01.2009
High school or equivalent -
Housekeeping Manager
Sonesta ES Suites
- Current
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