Yuliia Prymak
Cape Canaveral
Summary
Proven Housekeeping Manager with strong skills in leadership, training, and quality control. Committed to enhancing guest satisfaction through efficient operations and team collaboration.
Overview
11
11
years of professional experience
Work History
Housekeeping Manager
RCCL
11.2015 - Current
- Managed daily housekeeping operations on cruise ships for guest satisfaction.
- Trained and supervised housekeeping staff in cleaning techniques and safety protocols.
- Created housekeeping team schedules to optimize coverage and enhance service delivery.
- Inspected guest cabins and public areas for cleanliness and adherence to standards.
- Coordinated inventory management for cleaning supplies and equipment usage.
- Established quality control measures to elevate service standards in housekeeping operations.
- Established effective communication with other departments to streamline operations.
- Resolved guest concerns related to cleanliness promptly and professionally.
- Resolved customer complaints in a timely manner.
- Ordered cleaning supplies, linens, chemicals, and amenities.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Assisted in budget preparation related to labor costs, materials and supplies expenses.
- Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
- Evaluated employee performance and developed targeted improvement plans to meet established goals.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Implemented cost-saving measures to reduce operating expenses.
- Collaborated with front desk to respond promptly to guest requests and promote a positive experience.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Investigated incidents involving guests or employees that occurred within the hotel premises.
- Controlled full-cycle household cleaning services, including business development and client relations.
- Performed quality control inspections for guest rooms and public areas.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
- Ensured compliance with safety regulations and health codes.
- Established cleaning standards for all departments within the hotel property.
- Coordinated maintenance activities with outside contractors as required.
- Provided support during special events such as conferences or conventions when necessary.
- Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
- Reviewed existing contracts with vendors supplying linens, uniforms, chemicals, amenities.
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Collaborated with other departments on various projects as needed.
- Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
- Assisted in developing marketing strategies aimed at increasing revenue from housekeeping services.
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Verified each completed room against standard plans to maintain consistency.
- Followed safety protocols and utilized protective equipment to ensure workplace safety.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored supply levels and requested new items to maintain completion of daily cleaning tasks.
- Explained goals and expectations required of trainees.
- Delegated work to staff, setting priorities and goals.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Mixed water and detergents or acids to prepare cleaning solutions.
Education
Master of Science -
Nizhyn Gogol University – (2009-2014)
Ukraine01-2014
Bachelor of Science -
International Academy of Business And Hospitality
Ukraine01-2014
Bachelor of Science -
Kyiv National Economic University Named After VH
Ukraine01-2014
Skills
- Quality control
- Cleaning practices
- Housekeeping
- Laundry management
- Safety compliance
- Cleaning and sanitation
- Inventory management
- Supply inventory management
- Supply ordering
- Vendor management
- Budget preparation
- Expense tracking
- Invoice processing
- Operational efficiency analysis
- Workflow optimization
- Scheduling efficiency
- Scheduling
- Department coordination
- Task assignment
- Interdepartmental collaboration
- Guest relations
- Task delegation
- Time management
- Work prioritization
- Performance management
- Performance evaluation
- Employee evaluations
- Staff evaluations
- Staff training
- Training and mentoring
- Supervisory skills
- Team building
- Team collaboration
- Customer service
- Customer focus
- Customer relationship management
- Conflict resolution
- Effective communication
- Problem solving
- Policy development
- Document control
- Data archiving
- Chemical handling
- Financial management
- Interdepartmental collaboration
- Staff motivation
- Housekeeping
- Staff motivation
Languages
Russian
Professional
Ukrainian
Professional
German
Professional
Portuguese
Elementary
Spanish
Elementary
Polish
Elementary
Estonian
Elementary
Lithuanian
Elementary
Timeline
Housekeeping Manager
RCCL
11.2015 - Current
Master of Science -
Nizhyn Gogol University – (2009-2014)
Bachelor of Science -
International Academy of Business And Hospitality
Bachelor of Science -
Kyiv National Economic University Named After VH