Lori Kinnett
Waxahachie,TX
Summary
Dedicated hospitality professional with over four years of hotel leadership, guest service, and operations experience, complemented by extensive customer service and high-volume administrative support. Experienced in front desk operations, room inventory management, guest relations, and coordinating across hotel departments to deliver exceptional guest experiences. Strong background in phone and email support, data entry, problem resolution, and working with computerized systems in fast-paced environments. Recognized for professionalism, organization, adaptability, and delivering outstanding customer service.
Overview
9
9
years of professional experience
Work History
Housekeeping
Courtyard by Marriott
Midlothian, USA
03.2026 - Current
- Ensured guest rooms met Marriott brand standards for cleanliness and presentation.
- Collaborated with front desk to optimize room availability for incoming guests.
- Addressed guest requests swiftly, enhancing overall guest satisfaction.
Customer Service Representative
Frozen Food Express
Lancaster, USA
08.2024 - 03.2026
- Processed high-volume customer and EDI orders through AS400, ensuring accurate and timely fulfillment.
- Delivered phone and email support for shipments, order updates, and issue resolution, enhancing customer satisfaction.
- Maintained exceptional accuracy in data entry and web order processing.
- Collaborated with multiple departments to address and resolve customer concerns, improving overall service quality.
Operations Manager
Courtyard by Marriott
Midlothian, USA
06.2022 - 04.2024
- Oversaw daily hotel operations, ensuring seamless coordination among front desk, housekeeping, maintenance, and food & beverage departments to enhance overall guest experience.
- Managed room inventory and coordinated with departments to maximize occupancy and guest satisfaction.
- Implemented operational improvements that enhanced guest satisfaction.
- Supervised, trained, and scheduled front desk associates while maintaining Marriott brand standards.
- Resolved guest concerns promptly and professionally.
- Implemented operational improvements that increased guest satisfaction through streamlined processes and enhanced service delivery.
Aquarist
Aquaria Services Inc.
Corpus Christi, USA
03.2017 - 05.2022
- Trained new employees to enhance client service operations.
- Resolved equipment issues to strengthen client relationships.
- Coordinated scheduling, inventory, and emergency service calls.
Education
High School Diploma -
Pleasanton High School
Pleasanton, TXSkills
- Hotel Operations
- Guest Relations
- Reservation Support
- Front Desk Operations
- Room Inventory Management
- Hotel Management Software (FOSSE)
- Customer Service
- Phone & Email Support
- Data Entry
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Administrative Support
- Problem Resolution
- Communication
- Time Management
- Leadership
- Scheduling
- Attention to Detail
Timeline
Housekeeping
Courtyard by Marriott
03.2026 - Current
Customer Service Representative
Frozen Food Express
08.2024 - 03.2026
Operations Manager
Courtyard by Marriott
06.2022 - 04.2024
Aquarist
Aquaria Services Inc.
03.2017 - 05.2022
High School Diploma -
Pleasanton High School