Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lori Knight

Cincinnati,OH

Summary

Driven healthcare professional with management experience in operations, customer service, pharmacy, and onboarding within the healthcare sector. With a proven ability to lead teams and develop business opportunities that support organizational growth.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Supervisor Med Clin Ops

OptumRx/United Healthcare
01.2008 - Current
  • Led a team in supporting over 600 consumers, ensuring high-quality service delivery
  • Developed and delivered operational and technical training to enhance team performance
  • Identified and implemented business development opportunities to support organizational growth
  • Develop and communicate performance metrics and expectations
  • Intervened in member or employee issues, resolving complaints effectively
  • Ensured clinical licensure and certifications were current for all employees
  • Collects data to evaluate our services, employee performance, and program outcome
  • Date entry, Onboarding, and Warehouse experience as well

Education

Certificate - Emergency Medical Technician

University of Cincinnati
Cincinnati, OH
08.2003

Skills

  • Critical Out of the Box Thinking
  • Excellent Time Management
  • Detailed Orientated
  • Adaptable
  • Experience Working with Consumers/Accounts with Complex Needs

Certification

  • National Certified Pharmacy Technician CPhT, 01/01/06
  • Licensed Pharmacy Technician in Ohio, 01/01/18

Timeline

Supervisor Med Clin Ops

OptumRx/United Healthcare
01.2008 - Current

Certificate - Emergency Medical Technician

University of Cincinnati

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Lori Knight