Mollie Gaede
Manager, NA Solution Consulting, Clinical Operations
801 S Outlook Dr,SD
Summary
Much of my professional background has been positioned with healthcare IT/SaaS-focused industries, where I have served in roles that have touched various aspects of the client experience - from sales to training to customer success. I spent several years in the on-demand urgent care space before diving into cloud-based software for the life sciences industry. I, now, manage a team of talent that continues the objective to foster operational process excellence and support clients in their use of technology.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Manager, NA Solution Consulting, Clin Ops
Veeva Systems
11.2024 - Current
- Lead and manage a team of pre-sales consultants in North America that focus on Veeva's Clinical Operations solutions
- Define the vision and goals for the Clinical Operations Solution Consulting team
- Define and execute hiring plans to continue growing the team
- Work cross-functionally with Sales, Strategy, Marketing, and Product Management teams
- Mentor and develop team members and identify future leaders
- Ensure training and development plans are implemented and completed successfully
- Define best-practices and related processes for the team, including demo flows, environment management, and other activities
- Manage operational and managerial tasks and activities for the team as needed
- Collaborate with global pre-sales teams within Veeva
Senior Solution Consultant
Veeva Systems
09.2021 - 11.2024
- Work closely with new and existing customers to translate requirements and business needs into viable Veeva Vault Clinical Operations solutions
- Provide value-based presentations and demonstrations to support new business development opportunities
- Work internally with Sales, Product & Strategy teams to provide feedback, insight, and strategically position our solutions
- Support existing customers with new initiatives that lead to the expansion of our current clinical footprint or new service opportunities
- Lead Sales Workshops and Proof-of-Concepts (POCs)
- Provide solution-based responses to Request for Proposals/Information (RFx/RFIs)
- Support Marketing activities such as record videos, present webinars, and attend industry events
Senior Solutions Consultant
Experity (formerly DocuTAP), a Warburg Pincus Company
10.2018 - 09.2021
- Make technical and clinical workflow presentations, primarily through live webinars, in conjunction with a sales associate and demonstrate how a product will meet client needs in terms of quality, price and delivery
- Responsible for representing and demonstrating advanced knowledge and applied use of the product to customers at field events such as conferences, trade shows, onsite demonstration, etc.
- Provide pre-sales technical assistance and product education; Work on after-sales support services, as required
- Respond to functional and technical elements of RFIs/RFPs
Education
Bachelor of Arts - Contemporary Media & Journalism
University of South Dakota
Vermillion, SD 08.2005 - 12.2008
Skills
Office Software
Industry Specific Software
People Leadership
Performance Management
Employee Development
Cross-Functional Collaboration
Strategic Planning
Decision-Making
Executive Communication
Project Management
Public Speaking & Presentation Skills
Customer Success & Relationship Management
Timeline
Manager, NA Solution Consulting, Clin Ops
Veeva Systems
11.2024 - Current
Senior Solution Consultant
Veeva Systems
09.2021 - 11.2024
Senior Solutions Consultant
Experity (formerly DocuTAP), a Warburg Pincus Company
10.2018 - 09.2021
Bachelor of Arts - Contemporary Media & Journalism
University of South Dakota
08.2005 - 12.2008
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