Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Kraus

Panama City Beach,FL

Summary

Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly.

Active listening and interpersonal skills.

More than 10 years experience in travel industry. Including making reservations , customer service, and managing corporate client accounts

Overview

8
8
years of professional experience

Work History

Travel Manager

Garber Travel
11.1990 - 10.1992
  • Worked closely with top executives and assistants to meet compliance with strict business schedules.
  • Prepared necessary travel documentation for national and international trips to diverse locations.
  • Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.

Account Manager

Carlson Travel Network
01.1988 - 11.1990
  • Addressed problems with service to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships .
  • Educated clients on new products and services .
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Developed and implemented strategies to increase client retention.

Corporate Travel Manager

Carlson Travel Network
01.1985 - 11.1988
  • Worked closely with top executives and assistants to meet compliance with strict business schedules.
  • Prepared necessary travel documentation for national and international trips to diverse locations.
  • Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
  • Implemented new travel policy for corporation. Introduced new booking processes, procedures and systems to reduce costs

Education

Associate of Arts -

University of Maryland - College Park
College Park, MD
05.1982

Skills

  • Making air travel reservations on various computer systems including Sabre
  • Domestic and International Reservations
  • Client Relations
  • Corporate Travel
  • Accurate Documentation

Timeline

Travel Manager

Garber Travel
11.1990 - 10.1992

Account Manager

Carlson Travel Network
01.1988 - 11.1990

Corporate Travel Manager

Carlson Travel Network
01.1985 - 11.1988

Associate of Arts -

University of Maryland - College Park

Similar Profiles

CREATE PROFILE
Lori Kraus