Lori Kunz
Spokane,WA
Summary
Systematic E-Commerce Associate possessing deep familiarity of SEO and complicated algorithms. Efficient and detailed professional offering 24-year background overseeing online sales and presence of web-based companies. Well-versed in tracking website functionality and using web analytics tools to track and measure performance. Goal-oriented individual committed to improving retention and conversion and boosting company's online presence and sales.
Overview
25
25
years of professional experience
Work History
Ecommerce Specialist
Self-employed
06.1999 - Current
- Analyzed sales-related data to predict future sales, stock requirements and consumer behaviors.
- Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
- Monitored trends in online retail to identify new opportunities for growth.
- Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed inventory levels for accurate stock-keeping, reducing backorders and maintaining customer satisfaction.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
Inventory Specialist
Economical Success LLC
04.2017 - 12.2023
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Performed data entry and completed proper paperwork.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Education
High School Diploma -
University High School
Spokane06.1992
Skills
- Product Listing Optimization
- Online Marketing
- Search Engine Optimization
- Package tracking
- Shipment Coordination
- Shipment Preparation
- Customer Support
- Shipping management
- Order Fulfillment
- Inventory Management
- Shipping coordination
- Recordkeeping
- Multitasking Abilities
Reading and researching products and their history, learning, antiques and collectibles,
I've spent 20+ years in the ecommerce industry selling online old and new items and collectibles and doing the research that goes with it, and at the same time learning and growing in the industry and enjoying the educational experience that goes with it, and with learning comes growth!
Timeline
Inventory Specialist
Economical Success LLC
04.2017 - 12.2023
Ecommerce Specialist
Self-employed
06.1999 - Current
High School Diploma -
University High School