Lori Larson
White Bear Lake,MN
Summary
Customer Service Representative
I am a focused person with excellent Customer Service Skills and Sales experience. I am a creative minded person and I like to work on projects from beginning to end. I care about people who I am helping, as well as coworkers, and am always willing to help to achieve the goal at hand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
YMCA of The Greater Twin Cities
08.2013 - 07.2019
- Addressed customers courteously using suitable methods and problem-solving skills
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
- Maintained knowledge of all YMCA programs to provide helpful suggestions and recommendations to customers
Marketing Assistant/Administration
PHH Home Loans
02.2012 - 08.2013
- Operated office equipment, such as fax machines, copiers and phone systems and arranged for repairs when equipment malfunctions
- Printed Mortgage Rates and sent out to all customers and Realtors
- Prepare new files for prospective customers and close files once their loans had been processed and put information in Point, Goldmine and Encompass Systems
- Worked on all marketing materials for Mugs and Newletters
Realtor
Coldwell Banker and Burnet
05.2005 - 02.2010
- Assist Buyers and Sellers in transactions to purchase or sell home
- Generated lists of properties that were compatible with buyers' needs and financial resources
- Staged homes
- April 2007- Sales Person of the Month- Sold $1.5 million
- Acted as intermediary in negotiations between buyers and sellers
Education
Bachelor Of Fine Arts - Interior Design
University of Wisconsin -Stout
Menomonie, WI06.1991
Skills
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Microsoft Windows
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Customer Account Management
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
Certification
Real Estate License
Timeline
Customer Service Representative
YMCA of The Greater Twin Cities
08.2013 - 07.2019
Marketing Assistant/Administration
PHH Home Loans
02.2012 - 08.2013
Realtor
Coldwell Banker and Burnet
05.2005 - 02.2010
Real Estate License
Bachelor Of Fine Arts - Interior Design
University of Wisconsin -Stout
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