Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Lori Lee

Murrieta,CA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Workers Compensation Referral CoordinatorCustomer Support Specialist

Work Type

Full TimePart Time

Location Preference

RemoteHybrid
Location: Murrieta, CA, US
Open to relocation: No

Salary Range

$30/hr - $40/hr

Important To Me

Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match

Summary

Detail-oriented professional with extensive experience managing referrals and electronic health records in a fast-paced environment. Proven ability to enhance patient care through effective communication and problem-solving.

Overview

25
25
years of professional experience

Work History

Workers Compensation Referral Coordinator

Concentra Medical Center
Murrieta, CA
01.2001 - Current
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Purchased and maintained office supplies.
  • Coordinated referrals between patients and specialists to streamline care pathways.
  • Trained new staff on referral procedures and documentation practices for consistency.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate.
  • Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Education

Bachelor of Science - Kinesiology

San Diego State University
San Diego, CA
06-1997

Skills

  • Customer service
  • Problem-solving
  • Attention to detail
  • Verbal and written communication
  • Time management
  • Flexible and adaptable
  • Multitasking Abilities
  • Microsoft office
  • Data entry
  • Problem-solving abilities
  • Reliable and punctual
  • Professional and mature

Timeline

Workers Compensation Referral Coordinator

Concentra Medical Center
01.2001 - Current

Bachelor of Science - Kinesiology

San Diego State University

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Lori Lee