Lori Martin
Dothan,AL
Summary
Dynamic Patient Registration Specialist with proven expertise at Family Medical Center in enhancing patient flow and reducing registration errors through meticulous data entry and strong organizational skills. Adept at insurance verification and fostering patient relations, I consistently promote a positive environment while ensuring HIPAA compliance and exceptional service delivery.
Overview
2025
2025
years of professional experience
Work History
Patient Registration Specialist
Family Medical Center
- Collected and verified patient information to ensure accurate registration processes.
- Assisted patients in completing necessary forms and documentation for medical services.
- Utilized electronic health record systems to maintain up-to-date patient records.
- Coordinated with clinical staff to streamline patient flow and enhance service delivery.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Retrieved medical data for physicians and patients.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Studied and researched various medical terms as well as software and coding systems.
- Secured confidential patient information from unauthorized access.
- Upheld HIPAA regulations and standards for protecting patient information.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Scheduled Number+ daily appointments using computerized calendars.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Gathered demographic and insurance information to register patients for medical appointments.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Facilitated referral management, ensuring timely follow-up appointments for comprehensive care coordination.
- Enhanced communication within the team, leading to improved efficiency in handling daily tasks.
- Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
- Reduced registration errors through meticulous data entry and attention to detail.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Promoted a positive work environment through active participation in team meetings and continuous process improvement initiatives.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
- Addressed patient inquiries regarding insurance coverage, appointment scheduling, and services offered.
- Trained new staff on registration procedures and system usage for efficient onboarding.
- Monitored data entry accuracy to uphold compliance with regulatory standards and policies.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
Library Assistant
Illinois Prairie District Library
Metamora, IL
08.2024 - 11.2024
- Assisted patrons with locating materials and resources within library systems.
- Organized and maintained library collections for optimal accessibility and efficiency.
- Supported outreach programs by facilitating events and workshops for community engagement.
- Processed new acquisitions, ensuring accurate cataloging and integration into library database.
Education
High School Diploma -
Metamora
Metamora, IL06.1980
Skills
HIPAA compliance
Strong organization
Patient scheduling
Insurance verification
Medical terminology proficiency
Patient confidentiality
Data entry
Medical terminology
Data entry proficiency
Appointment scheduling
Patient relations
Eligibility determination
Electronic recordkeeping
Payment collection
Transfer coordination
Strong interpersonal skills
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Organizational skills
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Electronic health records
Medical documentation
Patient registration
Self motivation
Task prioritization
Healthcare management
Computer literacy
Professionalism
Billing procedures
Data analysis
Professional demeanor
Medical office management
Timeline
Library Assistant
Illinois Prairie District Library
08.2024 - 11.2024
Patient Registration Specialist
Family Medical Center
High School Diploma -
Metamora