Lori Mccoy
Birmingham,AL
Summary
Experienced in ground operations and training with a background in airline operations, air traffic control, and dispatch. Proven ability to lead teams, manage day-to-day operations, and ensure compliance in fast-paced environments.
Strong in building and supporting training programs, improving processes, and keeping teams aligned and operationally ready. Comfortable working across teams, handling irregular operations, and solving problems as they come up to keep things running smoothly.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Duty Manager
AirMed
Birmingham, AL
08.2025 - Current
- Oversaw daily operations to ensure compliance with safety and regulatory standards.
- Coordinated team schedules to optimize resource allocation and improve service delivery.
- Implemented process improvements, enhancing efficiency in patient transport logistics.
- Trained and mentored staff on operational protocols and emergency response procedures.
- Managed communication between medical teams, ensuring timely updates and information sharing.
Senior Manager – SOC Ground Coordinators
NATIONAL AIRLINES
Orlando, FL
12.2022 - 05.2025
- Led day-to-day operations of SOC Ground Coordinators, ensuring coordination between flight ops, ground services, and vendors
- Managed ground logistics for domestic and international flights, including fueling and regulatory compliance
- Served as primary liaison for ground operations, ensuring real-time problem-solving across SOC, stations, and partners
- Oversaw flight schedule execution and disruption management to minimize delays and optimize resources
- Directed the vetting process for couriers and passengers in compliance with EAPIS and customs regulations
- Oversaw vendors, negotiated contracts, reconciled invoices, and ensured performance and cost efficiency
- Led SOC training and qualification programs to strengthen compliance and operational readiness
- Developed and implemented policies to drive efficiency and standardization across the network
- Oversaw computerized training for safety, security, compliance, and job-specific functions
- Managed training logistics (airline tickets, lodging, meals, transportation) and processed departmental expenses
- Coordinated with the Department of Defense (DoD) on troop and equipment movement missions
- Utilized AIMS for flight tracking, crew management, and operational reporting
SOC Duty Manager
EASTERN AIRLINES
Wayne, PA
12.2021 - 12.2022
- Managed real-time system-wide operations, serving as the single point of contact for upper management regarding flight schedules, delays, and operational disruptions
- Coordinated between dispatch, maintenance, airport operations, and crew scheduling to optimize flight planning and execution
- Maintained situational awareness of airline performance, ensuring operational resilience and cost-effective decision-making
- Logged and tracked delays, supporting operational reviews and root-cause analysis
- Proactively identified and resolved potential flight disruptions, optimizing crew and aircraft routing to minimize downtime impact
- Worked closely with ground handlers, fuel vendors, and airport authorities to ensure all pre-departure requirements were met efficiently
Senior Air Traffic Control Shift Leader / Training Specialist
MUIR ARMY AIRFIELD
Annville, PA
02.2019 - 12.2021
- Managed day-to-day air traffic control operations, overseeing up to five controllers per shift in a high-tempo military airfield environment
- Ensured compliance with FAA and military airspace regulations, directing civilian and military aircraft operations in controlled airspace
- Coordinated with adjacent ATC facilities to manage aircraft routing, runway operations, and emergency procedures
- Provided real-time decision-making during IROPS, emergency situations, and special operations
- Supervised the training and qualification of new controllers, ensuring standardized air traffic procedures and safety protocols were met
Flight Operations & Dispatch Management
PRIVAIRA
Boca Raton, FL
02.2014 - 03.2018
- Led daily flight operations, overseeing flight planning, dispatch coordination, and operational decision-making
- Developed and executed national and international flight plans, ensuring regulatory compliance and fuel efficiency
- Managed corporate flight following, ensuring on-time performance and proactive disruption management
- Maintained oversight of pilot training programs, ensuring compliance with FAA requirements for crew qualification and currency
- Conducted comprehensive aircrew briefings, providing up-to-date weather, NOTAMs, and operational insights for safe and efficient flight execution
Dispatch Manager
MAUIVA AIRCRUISE
Altamonte Springs, FL
05.2012 - 02.2014
- Led daily dispatch operations, ensuring compliance with FAA and TSA regulations for domestic and international flights.
- Managed real-time flight following, responding to operational disruptions and irregular operations (IROPS).
- Developed flight plans, coordinating aircraft movements and optimizing fuel efficiency.
- Oversaw TSA security compliance, ensuring passenger and cargo screening met regulatory standards.
Air Traffic Controller
MUIR ARMY AIRFIELD
Annville, PA
05.1994 - 04.2012
- Led tactical air traffic control (ATC) operations, ensuring seamless military flight coordination.
- Supervised real-time aircraft movements, overseeing flight paths, airspace usage, and ground control.
- Provided critical air traffic data to military pilots, ensuring operational safety and efficiency.
- Trained and mentored new air traffic controllers, ensuring compliance with FAA and DOD standards.
Tactical Tower Chief
Pennsylvania Army National Guard
Annville, PA
05.1994 - 05.1999
- Led tactical air traffic control (ATC) operations, overseeing up to six controllers and ensuring seamless coordination of aircraft in controlled and special-use airspace.
- Developed and enforced air traffic control procedures, airspace agreements, and regulatory compliance, ensuring strict FAA and military operational standards were met.
- Directed real-time aircraft movements, issuing clearances, sequencing instructions, and coordinating spacing for civilian, military transport, law enforcement, and emergency response flights.
- Implemented and conducted ATC training programs, ensuring controllers maintained operational proficiency and adhered to evolving airspace management protocols.
- Managed high-intensity flight operations in Class D and special-use airspace, ensuring aircraft separation, safety, and efficient flow of air traffic under complex operational conditions.
Air Traffic Controller
UNITED STATES AIR FORCE
Minot, ND
02.1987 - 12.1988
- Controlled civilian and military aircraft, ensuring safe and efficient air traffic flow.
- Coordinated with adjacent ATC facilities to direct aircraft routing and prevent conflicts.
- Maintained strict compliance with FAA and military regulations governing controlled airspace.
- Provided real-time air traffic management, ensuring smooth takeoff, landing, and enroute navigation.
Skills
- Certified Weather Observer
- Airline Operations Management
- Dispatch & Flight Planning
- Irregular Operations (IROPS) Management
- Team Leadership & Training
- Cost Control & Vendor Oversight
- System Operations Control (SOC)
- Ground Coordination & Logistics
- FAA Regulatory Compliance
- Safety Management Systems (SMS)
- Crisis Management & Problem Resolution
Certification
FAA Control Tower Operator (CTO) Certification
Timeline
Duty Manager
AirMed
08.2025 - Current
Senior Manager – SOC Ground Coordinators
NATIONAL AIRLINES
12.2022 - 05.2025
SOC Duty Manager
EASTERN AIRLINES
12.2021 - 12.2022
Senior Air Traffic Control Shift Leader / Training Specialist
MUIR ARMY AIRFIELD
02.2019 - 12.2021
Flight Operations & Dispatch Management
PRIVAIRA
02.2014 - 03.2018
Dispatch Manager
MAUIVA AIRCRUISE
05.2012 - 02.2014
Air Traffic Controller
MUIR ARMY AIRFIELD
05.1994 - 04.2012
Tactical Tower Chief
Pennsylvania Army National Guard
05.1994 - 05.1999
Air Traffic Controller
UNITED STATES AIR FORCE
02.1987 - 12.1988