LORI MEYERS
FORT MYERS,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively to create team cohesion and quickly mastering new skills. Detail-oriented professional dedicated to streamlining office and spa functions for excellent and cost-effective customer service. Skilled at employee coaching with extensive experience in sales and negotiating.
Overview
15
15
years of professional experience
Work History
Med Spa Manager
Essentials Day Spa & Salon
Fort Myers, FL
10.2023 - Current
- Designed and produced flyers, brochures, and posters for promotional events, resulting in a 50% increase in customer acquisition.
- Recruited and trained professionals for spa positions, optimizing coverage and increasing productivity by 15%.
- Organized and conducted weekly training sessions to enhance sales skills, increase upselling capability, and gain insights into current market trends.
- Managed daily spa operations including staff scheduling, supply ordering, and inventory management to decrease costs by 15% while maintaining availability.
- Drafted and implemented spa service policies, procedures, and standards following government guidelines to ensure a safe and comfortable ambiance.
- Consistently achieved above 90% in feedback scores for laser hair removal, tattoo removal, microblading, and hydrafacials.
Licensed Medical Aesthetician and Laser Specialist
Hope on the Coast
Fort Myers, FL
06.2020 - 10.2023
- Performed wide range of aesthetician procedures, such as chemical peels, dermabrasion, laser treatments, hydrafacials, microneedling, and fractional laser.
- Performed demonstrations to educate clients about various skincare products and their benefits, which led to increased package sales.
- Coordinated and established vendor partnerships for optimal quality products at competitive prices.
- Implemented innovative spa packages resulting in increased sales revenue.
- Created personalized treatment plans based on individual clients' needs and preferences.
- Managed a team of 4 estheticians and electrologists as the laser safety officer, ensuring their adherence to safety regulations.
- Adhered to and documented all treatments in compliance with safety protocols and government regulations.
- Built strong client relationships through exceptional customer service skills.
- Achieved higher revenue by effectively promoting and selling skincare products that aligned with patients' unique needs.
Client Care Specialist
Florida Treatment Center
Fort Myers, FL
02.2018 - 05.2020
- Developed and maintained relationships with clients, families, providers, and other team members to ensure successful client outcomes.
- Collaborated with external agencies to coordinate care for clients including mental health professionals, medical doctors, social workers.
- Adhered to all relevant policies and procedures related to confidentiality standards established by HIPAA regulations
- Received both base salary and monthly bonus contingent on company profits.
- Organized and oversaw multiple fundraising initiatives, resulting in increased funds.
- Developed and implemented lesson plans for each class session.
- Organized group activities to promote collaboration among students.
- Facilitated discussions with students about course material.
Education
Certified Licensed Electrologist - Electrolysis
Altruistic Academy
06-2024
Certificate - Advanced Laser Tattoo Removal Specialist
Astanza Laser
05-2024
Certificate - Gentlemax Pro
Candela
05-2024
Bachelor of Science - Business Administration And Leadership
Florida SouthWestern State College
Fort Myers, FL02-2024
Certificate - Velashape
Candela
03-2021
Certificate - PicoWay
Candela
07-2018
Certificate - ETwo
Syneron
02-2018
Certificate - Basic Life Support
American Red Cross
01-2018
Diploma - Cosmetology
Louisville School of Cosmetology
Louisville, KY05-2011
Master of Arts - Data Analytics
Florida Gulf Coast University
Skills
- Negotiation
- Budget Planning
- OSHA Health and Safety Regulations
- Staff Management
- DaySmart
- Zoho
- Relationship Building
- Sales software
- Strategic Planning
- Active Listening
- Teamwork and Collaboration
- Continuous Improvement
- Membership sales
- Consultative sales
- Problem-solving aptitude
- Customer Retention
- Revenue Growth
- Employee Coaching
- Quantify key performance indicators
Timeline
Med Spa Manager
Essentials Day Spa & Salon
10.2023 - Current
Licensed Medical Aesthetician and Laser Specialist
Hope on the Coast
06.2020 - 10.2023
Client Care Specialist
Florida Treatment Center
02.2018 - 05.2020
Certified Licensed Electrologist - Electrolysis
Altruistic Academy
Certificate - Advanced Laser Tattoo Removal Specialist
Astanza Laser
Certificate - Gentlemax Pro
Candela
Bachelor of Science - Business Administration And Leadership
Florida SouthWestern State College
Certificate - Velashape
Candela
Certificate - PicoWay
Candela
Certificate - ETwo
Syneron
Certificate - Basic Life Support
American Red Cross
Diploma - Cosmetology
Louisville School of Cosmetology
Master of Arts - Data Analytics
Florida Gulf Coast University
Languages
English
Professional
Spanish
Limited
References
References available upon request.
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