Lori Mikes
Keenesburg,CO
Summary
Dynamic Certified Pharmacy Technician with a proven track record at Albertsons/Safeway, excelling in inventory management and customer service. Enhanced patient adherence through effective communication and education, while streamlining workflows to reduce wait times. Skilled in insurance billing and fostering team collaboration, ensuring compliance with safety regulations and optimizing patient outcomes. I am looking for a completely new job, that will drive me in a different direction of my life. I want to learn new skills and find a job that will allow me achieve new goals.
Overview
31
31
years of professional experience
Work History
Certified Pharmacy Technician
Albertsons/Safeway
Fort Morgan, CO
02.1995 - Current
- Processed and dispensed medications accurately, ensuring compliance with safety protocols and regulations.
- Assisted pharmacists in medication management, including inventory control and patient record maintenance.
- Educated patients on proper medication usage, enhancing adherence and understanding of treatment plans.
- Collaborated with healthcare professionals to resolve prescription discrepancies and improve patient outcomes.
- Trained new pharmacy technicians on operational procedures, fostering a cohesive team environment.
- Monitored inventory levels, conducting regular audits to minimize waste and ensure availability of medications.
- Implemented best practices for medication storage, enhancing efficiency in drug retrieval processes.
- Led initiatives to streamline workflows, reducing wait times for patients while maintaining service quality.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Bartender
Ponderosa Inn
Keenesburg, CO
06.2015 - 03.2020
- Prepared and served a variety of beverages to customers efficiently.
- Maintained cleanliness and organization of bar area to ensure optimal service.
- Assisted in managing inventory and restocking supplies as needed.
- Developed strong customer relationships through attentive service and effective communication.
- Implemented best practices for alcohol serving regulations to ensure compliance.
- Adapted quickly to high-pressure situations while maintaining quality service standards.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Party Assistant/Bar Manager
The Bridal Pantry
Keenesburg, CO
06.2015 - 02.2019
- Assisted with event setup and breakdown, ensuring seamless execution of bridal showcases.
- Collaborated with team to coordinate logistics for wedding-related events, enhancing overall guest experience.
- Provided on-site support during events, adapting quickly to changing needs and requests from clients.
- Managed inventory of bridal supplies, maintaining organization and availability for upcoming events.
- Engaged with clients to understand their needs, delivering personalized service that exceeded expectations.
- Developed efficient processes for setting up displays, optimizing workflow for future events.
- Assisted in event setup and teardown, ensuring timely completion and smooth transitions between activities.
- Coordinated entertainment options such as music selections or activity stations based on client preferences while adhering to any specific restrictions or guidelines provided by the venue or external partners.
- Managed inventory of party supplies, maintaining optimal levels for successful events.
- Served food and beverages according to client specifications, ensuring prompt delivery and guest satisfaction.
- Decorated and set tables in accordance with party themes and age groups.
- Planned parties according to customer specifications.
- Greeted guests and welcomed patrons in support of company service policy.
- Ran concession stand by preparing food and serving drinks for patrons.
- Directed guests to correct seating areas, providing seamless movie-going experience.
- Managed bar operations, ensuring compliance with health and safety regulations.
- Oversaw inventory management, streamlining ordering processes for optimal stock levels.
- Coordinated event beverage services, customizing offerings to client specifications.
- Analyzed customer feedback to refine drink menus and improve guest satisfaction.
- Implemented cost-control measures that contributed to increased profitability of bar services.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Selah High School
Selah, WA06-1997
Skills
Data entry
Attention to detail
Problem-solving skills
Customer service
Insurance billing
Team collaboration
Advanced math skills
Inventory management
Regulatory compliance
Staff development
Patient confidentiality
Time management
Multitasking and organization
Empathy and patience
Verbal and written communication
Record keeping
Answering customer questions
Processing payments
Resolving customer issues
Billing support
Certified pharmacy technician (cpht)
Cash register operations
Timeline
Bartender
Ponderosa Inn
06.2015 - 03.2020
Party Assistant/Bar Manager
The Bridal Pantry
06.2015 - 02.2019
Certified Pharmacy Technician
Albertsons/Safeway
02.1995 - Current
High School Diploma -
Selah High School