Lori Milbern
Slaton,TX
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Agency Producer
Farmers Insurance Agency
09.2018 - Current
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Calculated premiums and established payment methods for sales.
Commercial Delivery Driver
Orielly Auto Parts
03.2018 - 09.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Customer Service Representative
Tracy Starkey Agency Alliance
11.2017 - 02.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Estacado High School
Lubbock, TX05.1994
Skills
- Policyholder Communication
- Casualty Insurance Industry Knowledge
- Relationship Development
- Binder Coverage
- Insurance Coverage Verification
- Premium Calculations
- Accounts Payable and Accounts Receivable
Certification
- Licensed General Lines Agent
Timeline
Agency Producer
Farmers Insurance Agency
09.2018 - Current
Commercial Delivery Driver
Orielly Auto Parts
03.2018 - 09.2018
Customer Service Representative
Tracy Starkey Agency Alliance
11.2017 - 02.2018
High School Diploma -
Estacado High School
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