Lori Miller BSN, RN
Leadership
Charlotte,NC
Summary
Experienced healthcare professional with a proven track record of developing leadership and organizational skills in a dynamic healthcare environment, leading to optimal unit performance. Skilled in team management, operational efficiency, strategic planning, and conflict resolution. Possesses exceptional communication and coordination abilities. Seeking to utilize these competencies in a directorial role to continue growth and excel in leadership responsibilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Electrophysiology & Cardiac Cath Nurse Manager
Novant Health Presbyterian Medical Center
Charlotte, North Carolina
05.2024 - Current
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Supported strategic development and objective setting by analyzing audit outcomes and generating actionable recommendations.
- Coordinated preparation for on-site visits from accrediting bodies.
- Participated in strategic planning initiatives designed to improve overall operations
- Collaborate with physicians to build team and grow programs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Nurse Manager, Interventional Cardiology
Tampa General Hospital
Tampa, Florida
05.2021 - 05.2024
- Created strategic plans and implemented them into daily interventional cardiac Cath lab operations.
- Manage and evaluate workflow and productivity, making changes when necessary.
- Developed and implemented performance standards and procedural process changes to drive productivity, quality, and safety.
- Effectively direct and oversee team members and design schedules to meet the needs of the department as well as the team members.
- Collaborate with multiple process improvement workgroups to drive efficiency, decrease length of stay, and improve FCOTS, inpatient turnaround times, and turnover times.
- Executed a new hiring initiative that increased staffing by 25% by hiring nontraditional candidates and fully orienting them to the CVIS role.
- Press Ganey team engagement from tier 3 to tier 1 for 2 consecutive years.
- Leadership Index: 93.
- Worked with cross-functional teams to achieve goals.
Nurse Manager, Procedural Labs
Kaleida Health
Buffalo, New York
06.2018 - 05.2021
- Collaborated with team members and business partners to maximize patient experience, streamline procedures, and improve bottom-line profitability.
- Executed a new training initiative to improve skills and develop leaders from within.
- Coordinated care with physicians and other clinical staff to prepare for procedures, conduct interventions, and enhance the continuum of care to deliver comprehensive services.
- Managed day-to-day operations of high-volume, 18-procedural labs with four different modalities, including cardiac, electrophysiology, neurology, interventional radiology, and vascular procedures.
- Led team members' performance reviews, collaborated, and implemented process improvement strategies.
- Determined efficient work schedules for the team monthly, including the cardiac catheterization team, STEMI on-call team, electrophysiology team, neurovascular team, including the stroke on-call team, interventional radiology, peripheral vascular, and structural heart team.
- During COVID, we transformed our 18-bay holding room into a 9-bed ICU to assist in decompressing the ICUs so they could care for our critical COVID patients.
- While the procedural areas remained open for emergent and urgent cases.
- Participated in strategic planning initiatives designed to improve overall operations.
- Evaluated performance of individual nurses against established standards.
- Promoted a positive work environment through effective communication with staff members.
- Implemented strategies that improved operational efficiency and effectiveness.
Registered Nurse, Intensive Care Unit
Kaleida Health
05.2004 - 06.2018
- Implemented identified treatment plans for patients to maintain stable conditions and achieve reasonable improvements.
- Collaborated with interdisciplinary teams to establish optimal care plans, resulting in improved patient satisfaction.
- Worked with physicians and nursing staff to develop treatment protocols addressing patients' current symptom presentation as well as underlying conditions.
- Delegated work to nursing support staff and monitored performance to protect patients and maintain optimal care standards.
- Contributed to the development of quality improvement initiatives aimed at enhancing patient safety measures within the ICU setting.
- Administered medications and treatments as prescribed by physicians.
Education
Master of Health Administration -
Western Governors University
Salt Lake City, UT09.2025
Bachelor of Science - Nursing
D'Youville College
Buffalo05.2020
Associates Applied Science - Nursing
Erie Community College
Buffalo05.2004
Skills
- Collaborative partnership development
- Comprehensive strategic planning
- Team member development initiatives
- Analytical decision-making
- Prioritization and organization skills
- Leadership development
- Operational efficiency improvement
- Effective workforce management
- Financial oversight
Certification
- BLS
- ACLS
- New York State RN License
- North Carolina State RN License
Hobbies and Interests
- Travel
- Yoga
- Beach
- DIY
Affiliations
- Florida Nursing Association
- SCAI
Accomplishments
- Achieved 93% Press Ganey Leader Index through transformational leadership.
- Resolved staffing shortage with initiative to hire nontraditional applicants which led to 89% retention.
- Press Ganey team engagement Tier 1, from Tier 3. Maintained Tier 1 during leadership at Tampa General Hospital.
- Opened new hybrid cath lab, transferred all alternate access cases to cath lab.
- Transitioned Cath lab 18 bay Pre & Post area to an ICU to support non COVID patients during the height of pandemic.
- Collaborated with team of 40 in the development departmental committees that implemented changes regarding patient safety, team member enragement, and communication.
Work Preference
Work Type
Full TimeImportant To Me
Company CulturePersonal development programsTeam Building / Company RetreatsHealthcare benefitsPaid time offQuote
Some people want it to happen, some wish it would happen, others make it happen.
Michael Jordan
Timeline
Electrophysiology & Cardiac Cath Nurse Manager
Novant Health Presbyterian Medical Center
05.2024 - Current
Nurse Manager, Interventional Cardiology
Tampa General Hospital
05.2021 - 05.2024
Nurse Manager, Procedural Labs
Kaleida Health
06.2018 - 05.2021
Registered Nurse, Intensive Care Unit
Kaleida Health
05.2004 - 06.2018
Master of Health Administration -
Western Governors University
Bachelor of Science - Nursing
D'Youville College
Associates Applied Science - Nursing
Erie Community College
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