Lori Mitchell

Gathered packets for the DMS Team (Deduction Management System) which included utilizing the freight carrier portals and downloading the POD's and BOL's. Utilized outlook to download checks, remittances, and vendor chargeback forms. Attached the packets into High Radius for the coordinators to proceed with denying or crediting the deductions that the customer took from their payments. Updated the Dollar General and Walmart spreadsheets for management review.

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Negotiated to collect balance in full.
• Improved customer payment compliance through negotiating mutually agreeable repayment plans.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Managed check deposits, ACH, CC, and wire transfers
• Monthly sales tax filing and daily email monitoring
• Assisted with expense reports, receipts, and CC reconciliation
• Responsible for business to business accounts including Farmer John, Dermalogica, and Avery Dennison

• Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
• Processed payments and applied to customer balances.
• Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
• Collected receipts from sales representatives and processed expense reports.
• Responsible for business to business accounts including Kimberly Clark, Barnes & Noble, and Clorox

• Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
• Increased sales revenue through strategic cold calling and lead generation activities.
• Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
• Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
• Participated actively in weekly training sessions to sharpen skills further and remain updated on evolving industry best practices.