Lori Muckler
Hampton,CT
Summary
Results-focused professional dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
24
24
years of professional experience
Work History
Licensed Hairstylist
Pheonix Salon
Orlando, FL
07.2016 - 04.2018
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Educated customers on products to maximize benefits.
Licensed Hairstylist
Grape Fish Salon
Orlando, FL
09.2005 - 04.2018
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Educated customers on products to maximize benefits.
- Oversaw salon employee performance, facility cleanliness and sales.
- Controlled inventory by tracking expenses, purchases and shelf stock.
Licened Hairstylist
Istudios
Winter Garden, FL
05.2018 - 12.2021
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Counted and documented opening and closing cash amounts daily.
Reservations Agent
Arnold Palmer's Bay Hill Club & Lodge
Orlando, FL
08.1998 - 11.2004
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Input all key data into hotel's database system.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Handled billing information over phone.
- Worked closely with front desk to achieve full occupancy of property.
Education
Cosmetology - Public Beauty/Health
Woodys Cosmetology School
Orlando, FL06.1998
Associate of Science - Data Processing
Valencia College
Orlando, FL08.1986
High School Diploma -
West Orange High School
Winter Garden, FL05.1984
Skills
- Client Needs Evaluation
- Customer Consultations
- Supply Ordering and Maintenance
- Outstanding Client Retention
- Salon Management
- POS Terminal Operations
Timeline
Licened Hairstylist
Istudios
05.2018 - 12.2021
Licensed Hairstylist
Pheonix Salon
07.2016 - 04.2018
Licensed Hairstylist
Grape Fish Salon
09.2005 - 04.2018
Reservations Agent
Arnold Palmer's Bay Hill Club & Lodge
08.1998 - 11.2004
Cosmetology - Public Beauty/Health
Woodys Cosmetology School
Associate of Science - Data Processing
Valencia College
High School Diploma -
West Orange High School
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