Lori Ouverson
Clear Lake,IA
Summary
Experienced professional with a strong background in effectively managing medical records and health information systems. Demonstrated expertise in ensuring data accuracy, maintaining strict confidentiality, and adhering to compliance standards. Known for strong teamwork, prioritizing collaboration and achieving results. Highly reliable and adaptable, with advanced skills in electronic health records (EHR) management, coding, and data entry.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Medical Records and Health Information Technician
Mason City Clinic
11.2020 - Current
- Deployed data protection tools to maintain confidentiality of sensitive patient data.
- Reviewed patient records for compliance with legal and regulatory standards.
- Used problem-solving skills to address discrepancies in medical records.
- Collaborated with healthcare professionals to ensure accurate patient recordkeeping.
- Applied medical terminology knowledge to interpret patient information.
- Acted as a liaison between departments, coordinating efforts to achieve efficient interdepartmental communication concerning health information management.
- Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.
- Enhanced patient care by accurately organizing and maintaining medical records and health information.
- Assisted healthcare providers with timely access to accurate medical records, contributing to better patient outcomes.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
- Optimized storage solutions for physical medical records while ensuring easy retrieval when needed.
- Reduced errors in coding diagnoses and procedures by meticulously reviewing medical records for accuracy.
- Conducted regular audits of medical records to identify discrepancies and areas for improvement in documentation practices.
- Streamlined record-keeping processes for increased efficiency in retrieving crucial patient information.
- Implemented electronic health record systems, improving the accessibility and organization of medical documentation.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Maintained patient confidence by keeping patient records information confidential.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient records in compliance with security regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Scanned and uploaded medical records into electronic medical records system.
- Maintained accuracy, completeness, and security for medical records and health information.
- Input data into computer programs and filing systems.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Verified accuracy of patient information in medical records.
- Assisted in training new staff on medical record processing and filing procedures.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Followed exact procedures for handling transfers and other releases of medical records.
- Researched and resolved medical record discrepancies.
Billing Clerk
Trinity Health
04.2019 - Current
- I use a computer program called Next Gen to file claims to Medicaid
- I make a spreadsheet on Excel of Hospice patients each month
- I do patient registration checking Medicaid coverage online
- I call Medicaid insurance companies to get bills paid and questions answered
- I get the mailed claims together and ready to be sent out
- I enter charges into an adjustment journal in Excel that are to be adjusted off
- I use Word documents and Outlook email and calendar
Customer Service Representative
Sykes Enterprises, Incorporated
09.2018 - Current
- I take calls varying from complaints to sales to technical support
- I answer the phone with patience and understanding
- I type thorough notes
Administrative Assistant
Ouverson Acres
04.2004 - Current
- I am in charge of all correspondence written and verbal, digital or otherwise
- I can photocopy, fax and email
- I know Microsoft Word and use Excel for tax records on our farm
- I do all the filing and organization
- I pay the bills and balance the checkbook
- I type35 WPM
Opener
Papa Everetts Pizza
04.2017 - 04.2018
- I kept track of the inventory
- I answered phones and waited on customers
- I organized all the orders and made the customers happy
- I also made sure that everything was prepped for the busy time
- I made a spreadsheet system to teach new hires how to make our pizzas and also one to keep track of inventory
- I filled out the inventory spreadsheet, took a picture with my phone and emailed it to my boss
Assembly Line Production Worker
Winnebago Ind
09.2012 - 01.2013
- I sorted, inspected and prepped cabinet components using various hand tools and made sure they matched drawings that I looked up on the computer
Cashier/Sales Associate
Fareway
11.2011 - 10.2012
- I scanned groceries, packed groceries, counted back change, checked ID's for alcohol and tobacco sales, filled and straightened shelves, managed the front, and was responsible for keeping the front clean
- I organized my work, delegated jobs to the high school kids who worked the front, solved problems, and related to customers
Salon Owner/Stylist
Classic Cuts
08.1996 - 09.1998
- I scheduled appointments, kept sales records, ordered supplies, performed cosmetology services
Education
AS - Accounting
01.2011
Cosmetology - undefined
01.1995
Skills
- Sales (2 years), Cosmetology (10 years), Customer Service (5 years), Microsoft office (10 years), Quickbooks (7 years), Computer use (10 years), Typing (10 years), Phones (1 year), Account Management (10 years), Hostess, Data Entry, Administrative Support, Excel, outlook, organizational skills, management, CSR, Customer Care, Customer Support, Call Center
Certification
Driver's License, certified nursing assistant, cosmetology, coding and billing
Training
- Proficiency with Microsoft Office: Mail & Calendar (Mac) — Familiar
- February2019
- Measures a candidate’s proficiency in using Microsoft Office Mail and Calendar tools to manage their workload.
- Full results: https://share.indeedassessments.com/share_assignment/rpfoxc4ioxgqdtq
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I like details. That's why I have a degree in accounting. I'm a farmer's wife and grew up on a farm. I have done our book work at home. We have160 tillable acres. I would like to help you by using my computer knowledge and accounting skills.
Timeline
Medical Records and Health Information Technician - Mason City Clinic
11.2020 - Current
Billing Clerk - Trinity Health
04.2019 - Current
Customer Service Representative - Sykes Enterprises, Incorporated
09.2018 - Current
Opener - Papa Everetts Pizza
04.2017 - 04.2018
Assembly Line Production Worker - Winnebago Ind
09.2012 - 01.2013
Cashier/Sales Associate - Fareway
11.2011 - 10.2012
Administrative Assistant - Ouverson Acres
04.2004 - Current
Salon Owner/Stylist - Classic Cuts
08.1996 - 09.1998
North Iowa Area Community College - AS, Accounting
La James College of Hairstyling and Cosmetology - Cosmetology,
Driver's License, certified nursing assistant, cosmetology, coding and billing
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