Lori Pacheco
Customer Service Representative And Caregiver
Scio,OR
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Caregiver
Seniors And Disabilities
Albany , OR
2014.12 - Current
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Transported individuals to events and activities, medical appointments and shopping trips.
Customer Service Office Manager
Coral Reef Pet Center
Salem , OR
2010.05 - 2014.12
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Developed and offered unique discount options to drive interest in new product lines.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained financial accuracy when handling revenue each day.
Customer Service Representative
Fred Meyer
Newberg , OR
2008.09 - 2010.11
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Certificate/License - Truck Driving
Western Pacific Truck School
Portland, ORCertificate - Medical Transcription Editor
Career Step
Online 2021.12 - Current
Certificate - Medical Billing And Coding
Eastern Gateway Community College
Steubenville, OH 2021.01 - Current
Skills
Medication Administration
undefinedTimeline
Certificate - Medical Transcription Editor
Career Step
2021.12 - Current
Certificate - Medical Billing And Coding
Eastern Gateway Community College
2021.01 - Current
Caregiver
Seniors And Disabilities
2014.12 - Current
Customer Service Office Manager
Coral Reef Pet Center
2010.05 - 2014.12
Customer Service Representative
Fred Meyer
2008.09 - 2010.11
Certificate/License - Truck Driving
Western Pacific Truck School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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