Lori Pallugna
Travel Consultant
Corpus Christi,TX
Summary
Experienced Travel Consultant with over 20 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. I am an eager agent ready to contribute to team success through hard work, attention to detail and excellent organizational skills. Always pursuing ways to maximize efficiency, employee satisfaction and performance management.
Overview
10
10
years of professional experience
Work History
Resource/T2
Working Solutions
, TX
06.2020 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Activated accounts for clients interested in new services.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Subject Matter Expert & Safety Net
Working Solutions
, TX
12.2013 - 04.2020
- Collaborated with senior management to identify and prioritize new concepts for development and launch of new corporate travel companies.
- Developed presentations and reports for senior management and Small Agent Team associates.
- Performed travel training and professional growth meetings to team members for continuous white glove customer service.
Government Travel Agent
Carlson Wagonlit Government Travel
Ft. Bragg, NC
03.2007 - 10.2008
- Booked domestic and international car, hotel reservations.
- Made alternate booking arrangements if changes arose before or during trip.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Education
High School Diploma -
Central Valley High School
Veradale, WA06.1995
Skills
- Policy Interpretation
- Status Updates
- Adaptable to Changing Conditions
Timeline
Resource/T2
Working Solutions
06.2020 - Current
Subject Matter Expert & Safety Net
Working Solutions
12.2013 - 04.2020
Government Travel Agent
Carlson Wagonlit Government Travel
03.2007 - 10.2008
High School Diploma -
Central Valley High School
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