Lori Papillon
Miami,WV
Summary
Dedicated and compassionate professional with extensive experience in customer service, now transitioning to the medical field. Currently pursuing a nursing degree with a strong focus on delivering high-quality patient care. Certified in Basic Life Support (BLS), demonstrating a commitment to emergency readiness and patient safety. Known for being people-oriented, a fast learner, and passionate about the quality of service. Equipped with exceptional communication and interpersonal skills, aiming to contribute effectively to healthcare teams and improve patient outcomes. Driven by a desire to make a positive impact on individuals' lives and provide compassionate, patient-centered care. Looking forward to leveraging my background in customer service and newly acquired medical knowledge to excel in the nursing field
Overview
4
4
years of professional experience
1
1
Certification
Work History
Coffee Cart Barista
Mount Sinai Hospital
01.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Data Entry
Nationwide Health Insurance
04.2022 - 01.2024
- Managed policy documents, ensuring they are accurate and comply with organizational standards.
- Verified, corrected, and entered member information into the database, maintaining precise and up-to-date records.
- Worked with team members to resolve data discrepancies and improve overall data quality.
- Reduced errors in data entry by implementing comprehensive validation checks and procedures.
Assistant Manager
YIP Boba Shop
01.2021 - 12.2021
- Supervised day to day operations to meet performance, quality and service expectations.
- Assisted the General Manager in organizing, planning, and executing strategies.
- Managed inventory by processing orders, logging received items, and tracking items taken from inventory.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Associate of Science - Nursing
Miami Dade College
Miami, FLHigh School Diploma -
North Miami Senior High School
North Miami, FL06.2017
Skills
- CPR Certification
- Basic Life Support
- Blood Pressure Measurement
- Customer Service
- Goal-oriented mindset
- Complaint Handling
- Workflow Management
- Excellent Communication
- Data Entry
- Sales and Operations
Accomplishments
- Promoted from Cashier to Assistant Manager, in less than 12-months.
- Promoted from Sales Pre-Qualifier to Verification Agent in less than 12-months.
- Promoted from Verification agent to Data Entry Specialist, in less than 12 months.
Certification
- Certified BLS Provider
Timeline
Coffee Cart Barista
Mount Sinai Hospital
01.2024 - Current
Data Entry
Nationwide Health Insurance
04.2022 - 01.2024
Assistant Manager
YIP Boba Shop
01.2021 - 12.2021
Associate of Science - Nursing
Miami Dade College
High School Diploma -
North Miami Senior High School