Lori Parker
Goodyear,AZ
Summary
Client-focused service associate and administrative professional offering 7 years of experience managing key accounts to deliver superior service. Expertise in providing client support, maintaining files and records, and preparing quantitative, comparative performance evaluations. Committed to collaborating with associates and management to achieve business objectives. Expert at providing relevant information and options to successfully resolve company and client issues. Upbeat and energetic, handling difficult situations through resourcefulness and adaptability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Production Worker
Meyer Burger
Goodyear, AZ
11.2024 - 05.2025
- Operated production machinery, ensuring optimal performance and adherence to safety protocols.
- Conducted quality inspections, identifying defects and maintaining product standards.
- Collaborated with team members to streamline workflows and improve production efficiency.
- Trained new employees on equipment operation and safety procedures, enhancing team competency.
- Maintained clean work environment, adhering to health and safety regulations at all times.
- Monitored production schedules, adjusting tasks to meet deadlines and operational goals effectively.
Client Service Agent
Grainger
Tempe,AZ
07.2018 - 08.2024
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Facilitated communications through management of inbound and outbound customer calls.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
Fraud Operations Specialist
PSCU
Phoenix,AZ
08.2017 - 03.2018
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Fraud Operations Specialist
Macy's
Tempe,AZ
09.2015 - 08.2017
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved complaints to satisfy customers and encourage future transactions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific solutions.
- Maintained organized and secure customer files to facilitate customer support and follow-up.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
Tax Fraud Specialist
All About People
Phoenix,AZ
06.2013 - 11.2015
- Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
- Analyzed tax issues and made recommendations for remediation to management.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Provided exemplary level of customer service to clients and company personnel.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Collaborated with legal, finance and compliance departments to structure solutions to complex and multi-faceted challenges.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Kept case data and contact information up to date to expedite proceedings.
Education
High School Diploma -
Arizona Charter Academy
Surprise, AZ05.2011
Skills
- Familiar with MS Office applications including Word, Excel and PowerPoint Ect…
- General office and clerical tasks such as receptionist duties, filing, data entry and other general
- Administrative support functions as needed
- Able to learn quickly and draw from my prior experience to minimize any learning curve, enabling me to get "up to speed" quickly in new environments
- Possess excellent written and verbal communication skills
- Planning and prioritizing project deadlines Filing, typing, formatting, and more
- Customer Account Management
- Data Entry and Maintenance
- Customer Retention Strategies
- Telephone Management
- Report Creation
- Call Volume and Quality Metrics
- Administrative and Office Support
- Risk Level Determination
- Productivity Standards
- Client Relations Skills
Certification
- PMP - Project Management Professional - In Process
- CAPM - Certified Associate in Project Management - In Process
Timeline
Production Worker
Meyer Burger
11.2024 - 05.2025
Client Service Agent
Grainger
07.2018 - 08.2024
Fraud Operations Specialist
PSCU
08.2017 - 03.2018
Fraud Operations Specialist
Macy's
09.2015 - 08.2017
Tax Fraud Specialist
All About People
06.2013 - 11.2015
High School Diploma -
Arizona Charter Academy