Marcus Williams
Cheyenne,WY
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Data Analyst
CACI
Millington, TN
03.2023 - 04.2026
- Analyzed large datasets to identify trends and inform strategic decision-making.
- Developed interactive dashboards using Tableau for enhanced data visualization and reporting.
- Collaborated with cross-functional teams to streamline data collection processes and improve accuracy.
- Automated routine reporting tasks, reducing time spent on manual data entry and analysis.
- Led projects aimed at optimizing data management systems, enhancing efficiency across departments.
Officer Education Processing
Strategic Data Systems
08.2018 - 03.2023
- Build, develop and maintain partnerships with teammates and managers to maximize effectiveness and serve customers.
- Utilizes many spreadsheets to organize and gather data.
- Monitors and tracks all authorization and settlements to ensure seamless processing.
- Reviews and processes Academic Transcripts for accuracy.
- Resolves issues or discrepancies with customers.
- Responsible for updating officers ODC/OSR with their education.
- Prepare correspondence to customers to obtain evidence and/or additional information concerning requests.
- Works to meet team's processing goals.
- Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
- Process standard and one-time budgetary transactions for a variety of unrelated appropriated fund and reimbursable accounts.
- Provides excellent customer-oriented communication skills with varying levels of users from production-level users to senior management.
- Ensures compliance with Department of Defense, Department of the Navy, Privacy Act, HIPAA and PCI regulatory guidance.
- Performs as a valuable member at the Navy Personnel Command Emergency Control Center in support of the US Navy military members and families.
- Generates and produces supporting documentation utilizing Salesforce, e-Client, TOPS, OPINS, MIAP, EAIS, IPAR, ODIS, NSIPS, DCIPS, DTS, MMPA and NDAWS when responding to and diagnosing problems while helping customers.
- Knowledge and Salesforce database solutions. Performs daily activities including creating service request which is related to each personnel issue.
- Collects, compiles, and creates educational reports to analyze processes for functionality.
- Answers live questions for members via chat online.
- Maintains a high-volume workload within a fast paced environment.
- Provides outstanding, quality customer care to all customers.
- Maintains customer satisfaction by actively listening and empathetically resolving the customer's needs.
- Prioritizes first contact resolution as a means of assisting customers.
- Employs critical thinking and strategic problem-solving skills.
- Open and maintain customer accounts by recording account information.
- Maintains and improve quality results by adhering to company standards and guidelines.
- Maintains reports and files in accordance with policy and procedures.
- Prepares correspondence and develops reports.
- Analyzes potential alternatives for resolution of issues.
- Recommends potential alternatives for resolution of issues.
- Interacts with customers to understand their needs.
- Analyzes employee documents to determine pay entitlements.
- Experience writing Standard Operating Procedures (SOP) or Desk procedures/training material.
- Participates in team huddles and team meetings to manage and plan for the workday.
- Responds to customer inquiries to resolve problems affecting educational entitlements.
- Maintain a high volume workload within a fast paced environment.
- Provide outstanding, quality customer care to all customers.
- Maintain customer satisfaction by actively listening and empathetically resolving the customer's needs.
- Prioritize first contact resolution as a means of assisting customers.
- Employ critical thinking and strategic problem solving skills.
- Open and maintain customer accounts by recording account information.
- Maintain and improve quality results by adhering to company standards and guidelines.
- Answer phone calls efficiently and in a timely manner.
- Verified customers point record (ASOSH) utilizing NSIPS system.
- Managed PII accordingly following the guidelines of the privacy act.
- Instruct customers on the use of SF-180 form, and directed customers on how to have the form processed.
- Provided members with instructions on how to obtain documents from OMPF utilizing Bupers Online (BOL).
- Navy Personnel Command
- Full time: 40 hours per week
- Supervisor: Walter Clark, (901) 874-2470
Secretary/Receptionist
Walmart Pharmacy Technician
Memphis, TN
04.2017 - 09.2020
- Helps health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist. Ensures medication availability by delivering medications to patients and departments.
- Full time: 40 hours per week
88M/Transportation
United States Army Reserve
Milton, Florida
10.2015 - 06.2019
- You are tasked with using defense techniques to protect convoys, and managing and correcting any malfunctions or problems with vehicles. They prep vehicles for movement, such as readying a Jeep being transported via cargo plane or ship.
- Operates assigned vehicles over varied terrain in support of combat operations. Manages loading and unloading of personnel and equipment and protects cargo against damage. Operates vehicle material handling equipment (MHE), as required. Employs land navigation techniques. Maintains qualification with radios and vehicle-mounted weapons. Performs vehicle self-recovery and field expedients to include towing. Corrects or reports all vehicle deficiencies. Prepares vehicles for shipment by air, rail, or vessel.
- Performed vehicle self-recovery and field expedients to include towing vehicles. Corrected or reports all vehicle deficiencies, supported mechanics where necessary.
Sales Associate
Rent-A-Center
Milton, FL
05.2016 - 12.2016
- Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.
- Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
- Provide internal and external auditing services for businesses or individuals. Prepare forms and manuals for accounting and bookkeeping personnel, and direct their work activities.
- Lift Heavy Equipment Off Trucks.
- Full time: 40 hours per week
Education
High School Diploma -
Milton High School
Milton, FL05.2013
Skills
- Excellent keyboarding and word processing skills; type over 50 WPM
- Experience using various business machines including Fax, Copier and 10-Key
- Computer skills include Windows; MS Word, Excel, PowerPoint, Outlook, and Access and Word Processing
- Advanced knowledge of the technical health care process as it relates to access to care
- Salesforce, e-Client, TOPS, OPINS, MIAP, EAIS, IPAR, ODIS, NSIPS, DCIPS, DTS, MMPA, OASIS and NDAWS
- Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives This may include preparing reports in various formats and presenting data to various organizational levels
- Exceptional customer service skills
- Knowledge of correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written correspondence and reports Knowledge of office functions to screen telephone calls and visitors, prepare and review correspondence, and perform other administrative work of the organization
- Ability to provide Administrative Support
- Ability to educate supervisors on policies and procedures for handling employee relations issues dealing with appeals, disciplinary actions ect
- Skill in the use of tact, diplomacy, and cultural sensitivity in order to deal with the public, and co-workers from varied and diverse backgrounds
- Maintaining electronic and manual records
- Ability to maintain program requirements for assigned organizations
- Research and process account information
- Managerial Skills
- Ability to respond and assist customers with inquiries and/or problem resolution
- Ability to record and compile information based on general guidelines
- Administrative support systems (eg, Financial systems)
- Familiar with the use of DD Form 2656 and DD Form 108
- Utilize systems such as ECLIENT, 912 database, and FAXTRACKER
Certification
- Security Clearance
- Military Veteran
Timeline
Data Analyst
CACI
03.2023 - 04.2026
Officer Education Processing
Strategic Data Systems
08.2018 - 03.2023
Secretary/Receptionist
Walmart Pharmacy Technician
04.2017 - 09.2020
Sales Associate
Rent-A-Center
05.2016 - 12.2016
88M/Transportation
United States Army Reserve
10.2015 - 06.2019
High School Diploma -
Milton High School