Lori Phelps
Maineville,Ohio
Summary
Seasoned nurse informaticist with twenty-two years of health care experience. Proven record of delivering objectives consistently on time. Experienced in scrum, agile, waterfall projects, Epic and workflow documentation, setting up and facilitating user acceptance testing, managing interdisciplinary development teams, performance coaching, conflict management, while working with teams to remove impediments/ distractions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Clinical Informaticist
TriHealth
05.2020 - Current
- Work with interdisciplinary teams on various projects and assigned teams to facilitate Electronic Medical Record (EMR) enhancements, upgrades and new releases
- Serve as a liaison/business analyst for end users, Information System application engineers for Epic EMR enhancements/optimizations
- Supported and worked closely with previous Chief Medical Informatic Officer (CMIO), facilitating inbasket clean up and enhancements
- Work with Senior Leadership, Chief Medical Informatics Officer, Director of Informatics, and other Information technology personnel and departments for successful integration of clinical information technology (EMR)
- Manage/ scheduling of new providers follow up Epic tips and tricks sessions for ambulatory (Primary Care and Specialties)
- Coordinate/collaborate with multiple stakeholders to improve efficiency in accomplishing deliverables while streamlining enhancement updates and communication
- Plan, direct, manages resources to ensure quality, and timeliness of major system wide projects or change initiatives
- Identifies and manages barriers to implementing clinical projects and optimization requests
- Collaborated with multidisciplinary teams to identify and address gaps in clinical processes, resulting in more efficient patient care.
- Provided technical assistance to staff members as needed, ensuring smooth adoption of new technologies and seamless integration with existing workflows.
- Defined and described relationships between clinical workflows, guidelines, care plans, pathways and decision support to improve healthcare outcomes.
- Served as a liaison between IT and clinical departments, fostering open communication channels and facilitating successful project implementation.
- Oversaw timely software updates and system maintenance activities, ensuring minimal disruption to daily operations while maintaining optimal functionality of clinical applications.
- Optimized patient safety with effective clinical decision support tools integrated into EHR systems.
- Worked closely with subject matter experts to develop solutions and improvements for clinical systems.
Senior Performance Improvement Consultant/Project Lead
TriHealth
09.2016 - 05.2020
- Facilitate sprint planning, stand ups, retrospectives, stakeholder meetings, and User Acceptant Testing (UAT)
- Facilitator/ Team Lead for TriHealth Practice Optimization Team for Primary Care and Pediatrics (Project Team) / Team Lead for all Primary Care Ambulatory Epic Electronic Medical Record (EMR) optimization for Physicians and office team members while promoting agile principles
- Leads interdisciplinary team in EMR enhancements/upgrades/ participates in go lives for TriHealth Ambulatory Primary Care Practices at TriHealth
- Direct and lead Development Team from project initiation through the delivery of final release
- Protect Development Team from outside distractions, impediments, or team conflicts, and maintain focus on product backlog/ project timeline
- Manage project scope to ensure delivery of product is compliant with scope commitment
- Work as the Product Owner on issue log management and continuous delivery of build items
- Maintain time reports for finance/payroll for three Practice Optimization Team Physician Informaticists
- Train new employees to Performance Improvement
Clinical Informatics Consultant
TriHealth
09.2014 - 09.2016
- Planned, monitored and guided projects to completion on time, within scope, and on budget
- Liaison/ clinical consultant with inpatient Stork /Electronic Medical Record (EMR)
- Serve as liaison to end user/application engineer for design, enhancement, testing, communication and implementation of Epic build for up to five different departments at multiple hospitals within Trihealth simultaneously.(Mom/Baby, L&D, NICU, Lactation Consultants, Care Managers)
- Creating User Stories; Organizing, translating, and simplifying requirements for all parties
- Eliciting detailed requirements and benefits from the stakeholders
- Managing end user change requests and incorporating them into functional requirements while working collaboratively with Information Systems Engineer
- Organize and facilitate User Acceptance Testing and Work Review Meetings with end users/customers
- Work with unit educators and develop plan for end user communication/education go live
- Work with Program Managers /Directors in developing and implementing project plans for EPIC projects
Adjunct Faculty
Xavier University
08.2014 - 02.2015
- For Bachelor Nursing Program worked as adjust faculty for Bachelor Science of Nursing Students
- Served as Assistant Professor in Nursing Theory/Physical Assessment Clinical Skills Lab
- Educated Sophomore Nursing Students on Medical/Surgical Clinical Site
Registered Nurse/Charge Nurse
Christ Hospital
06.2011 - 09.2014
- NICU Nursery/Charge Nurse for Inpatient hospital Obstetrics and Gynecology Unit
- Managed staff assignments for night shift and cared for patients / Super User for Electronic Documentation Record (EPIC)
- Charge Nurse for Night Shift
- EPIC Super-User –Provide direction, training, and support to end-users on all levels to develop and facilitate learning of applications and upgrades
- Upgrades: Participated and led for my shift/team, the implementation of new and improved workflows and processes in clinical applications such as templates, order management, medications administration and/ or clinical documents
- Served as preceptor to new employees
- Experienced in Chart Audit Reviews for JCAHO compliance
- Assessment and education of post-operative gynecologic, Post-Partum/Newborn and NICU along with Ante-Partum patients
Internship as Clinical Nurse Informaticist
Xavier University McGrath Health Center
05.2013 - 08.2014
- Worked with Xavier Information Technology and converted center from paper documentation to Electronic Health Record (EHR) Documentation, “Medicat “(College EHR); Built Immunization Flowsheets
- Participated in the planning, development, maintenance, and evaluation of an ambulatory clinical information system with all members of the clinic healthcare team
- Collected end user requirements for system build/enhancements
- Solved application, workflow, and other related issues in collaboration with IT staff
- Consulted, troubleshooting, designing, and building templates to meet needs of end users at clinic
- Coordinate and facilitate projects for implementations including testing, implementation, and post implementation monitoring of adoption and use
- Ability to manage multiple projects simultaneously
- Preparing and delivering succinct, clear, and insightful executive-level presentations
Education
Master of Science - Nursing / Concentration Informatics
Xavier University
Cincinnati, OH06.2014
Bachelor of Science - Nursing
Xavier University
Cincinnati, OH11.2012
Associate Degree - Nursing
Cincinnati State Community College
Cincinnati, OH11.2003
Skills
- Master’s degree: Nursing / Concentration Nursing Informatics
- Scrum Master Certification and Scrum Professional
- Certified Project Manager / Yellow Belt Six Sigma
- Understanding of common Scrum Agile frameworks and development practices
- Healthcare IT systems
- Clinical workflow optimization
- Quality improvement
- Team leadership
- Information systems improvements
- Conflict resolution
Certification
- Scrum Master, 03/01/19, Project Brilliant
- Certified Project Manager, 2016, Xavier University
- Lean Breakthrough Series, 2017, TriHealth
- Change Management Certificate, 2016, Change Management LLC
- Six Sigma Yellow Belt, 2014, TriHealth/Epic-Madison WI
Timeline
Senior Clinical Informaticist
TriHealth
05.2020 - Current
Senior Performance Improvement Consultant/Project Lead
TriHealth
09.2016 - 05.2020
Clinical Informatics Consultant
TriHealth
09.2014 - 09.2016
Adjunct Faculty
Xavier University
08.2014 - 02.2015
Internship as Clinical Nurse Informaticist
Xavier University McGrath Health Center
05.2013 - 08.2014
Registered Nurse/Charge Nurse
Christ Hospital
06.2011 - 09.2014
Bachelor of Science - Nursing
Xavier University
Associate Degree - Nursing
Cincinnati State Community College
Master of Science - Nursing / Concentration Informatics
Xavier University
Similar Profiles
Samantha MiltonSamantha Milton
Back Office Coordinator at TriHealthBack Office Coordinator at TriHealth
Lora McGrawLora McGraw
Back Office Supervisor at TriHealthBack Office Supervisor at TriHealth
Carolyn BaumillerCarolyn Baumiller
Certified Nurses Aide Coordinator at TriHealthCertified Nurses Aide Coordinator at TriHealth
Rebecca WinterhalterRebecca Winterhalter
LPN, RN, BSN at TriHealthLPN, RN, BSN at TriHealth
James BarrJames Barr
Operator Folder Gluer/flexo/ Die Cutter at Saica PackOperator Folder Gluer/flexo/ Die Cutter at Saica Pack