Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Lori Prinkey

Parma Heights,OH

Summary

Transitioning into insurance sector with strong interpersonal skills and industry knowledge. Obtained Ohio License for Life and Accidental Health Insurance. Over 30 years of experience in hospitality, showcasing exceptional customer service and sales capabilities.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Server

First Watch
Westlake, OH
02.2017 - Current
  • Cultivated a strong rapport with guests, allowing me to foster repeat business through exceptional customer service.
  • Trained new employees on restaurant procedures and plating techniques.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Was responsible for garnishing dishes as an expeditor to ensure all food leaving the kitchen was up to standards, ensuring that if there was an allergy, it was taken care of properly by both the kitchen and the server delivering the food to the guest.

Restaurant Manager

Applebee's Neighborhood Grill & Bar
Weslake, OH
09.1997 - 09.2007
  • Maintained accurate records of food costs, labor costs, waste management and other related expenses.
  • I was able to keep costs to variance under 1% throughout a fiscal year, producing this from the second lowest-grossing store in the area.
  • Showcased ability to optimize costs while operating within tight revenue constraints.
  • Played a key role in testing new devices and formulating protocols, including early beta phases of KDS system and line check thermocouples, which recorded temperatures directly to system, removing need for paperwork.

Education

Some College (No Degree) - Accounting and Finance

University of Akron
Akron, OH

Some College (No Degree) - Social Media Marketing

Southern New Hampshire University
Hooksett, NH

Skills

  • Ohio license for major lines of life and accident and health insurance
  • Customer service
  • Conflict resolution
  • Time management
  • Communication skills
  • Liquor law compliance

Affiliations

  • I went back to college during the pandemic and am currently continuing my education to obtain multiple degrees when finished.
  • Currently do freelance work for a master plumber earning my plumbers license.
  • Active hiker, angler, and kayaker.

Accomplishments

  • Manager of the year Applebee's Bar and Grille for obtaining lowest food cost, variable to actual
  • Was made lead trainer at all the companies I have worked for.

Certification

  • Licensed insurance agent in Ohio for BOTH Major Lines; Life and Accidental & Health
  • Serve Safe Certified
  • Alcohol Safe Certified

References

References available upon request.

Timeline

Server

First Watch
02.2017 - Current

Restaurant Manager

Applebee's Neighborhood Grill & Bar
09.1997 - 09.2007

Some College (No Degree) - Accounting and Finance

University of Akron

Some College (No Degree) - Social Media Marketing

Southern New Hampshire University

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