Lori Ramsey
Statesville,NC
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
35
35
years of professional experience
Work History
Catering Services Assistant
Gatherings Catering & Event Center
02.2023 - Current
- Maximized event success by collaborating closely with clients in order to understand their unique requirements and expectation.
- Guaranteed consistent service excellence through strict adherence to company policies, procedures, and guidelines related to catering operations.
Office Manager
Lane Enterprises
01.2010 - 12.2022
- Optimized organizational systems for superior customer service involving opening accounts, filling orders, problem solving, payment collections, AP/AR, deposits and recordkeeping.
- Handled payroll and basic HR request.
- Worked directly with a plant manager, superintendent, plant employees, salespeople and other Lane locations
- Handled all Logistics of products via company trucking and outsourced trucking
- Control of all inventory for a successful and growing customer base
Food and Beverage Manager
Multiple Locations
01.1990 - 01.2010
- Managed bar and wait staff and directed hiring program.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Maintained highest standards for beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Managed inventory effectively, reducing waste and optimizing stock levels.
Education
High School Diploma -
Statesville High School
Statesville, NCNo Degree - Business
Mitchell Community College
Statesville, NCSkills
- Customer Relations
- Team Bonding
- Workflow Planning
- Business Administration
- Accounts Payable and Receivable
- Excellent Multitasking Abilities
- Billing and Invoicing
- Coaching and Training
- Enforce Policies
- Customer Service Management
Timeline
Catering Services Assistant
Gatherings Catering & Event Center
02.2023 - Current
Office Manager
Lane Enterprises
01.2010 - 12.2022
Food and Beverage Manager
Multiple Locations
01.1990 - 01.2010
High School Diploma -
Statesville High School
No Degree - Business
Mitchell Community College
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