Lori Renner

• Patient Appointment Scheduling: Schedule and coordinate delivery appointments for DME, PAP, and oxygen equipment with patients, ensuring optimal timing based on patient needs and technician availability. Manage appointments for new equipment and coordinate multi-visit installations for complex medical devices.
• Service Coordination: Arrange routine maintenance visits, equipment exchanges, and compliance checks in accordance with manufacturer requirements and patient care plans. Schedule pickup appointments for returned, discontinued, or recalled equipment while ensuring proper documentation.
• Emergency and Urgent Request Management: Prioritize and expedite scheduling for critical patient needs including emergency oxygen deliveries, CPAP equipment failures, and urgent equipment replacements. Coordinate after-hours and weekend service delivery when required.
• Communication and Customer Service: Contact patients to confirm appointments, provide delivery time windows, and communicate any schedule changes or delays. Manage patient inquiries regarding appointment scheduling and provide exceptional customer service throughout the scheduling process.
• Healthcare Provider Coordination: Collaborate with physicians' offices, home health agencies, and hospital discharge planners to coordinate equipment delivery timing with patient discharge and treatment plans. Ensure seamless transitions from healthcare facilities to home care settings.
• Schedule Management and Conflict Resolution: Handle scheduling changes, cancellations, and rescheduling requests efficiently while minimizing disruption to other appointments. Resolve scheduling conflicts and optimize appointment slots to maximize daily productivity.
• Documentation and Reporting: Maintain accurate scheduling records, patient contact information, and appointment outcomes in scheduling systems. Generate daily, weekly, and monthly scheduling reports and performance metrics for management review.
• Technology and System Management: Utilize scheduling software, route optimization tools, and patient management systems effectively. Update patient scheduling preferences, special delivery instructions, and access requirements in system databases.
• Quality Assurance and Compliance: Follow established scheduling protocols and procedures to ensure consistent service delivery. Support quality assurance initiatives and maintain compliance with operational standards and patient care requirements.
• Maintains patient confidentiality and functions within the guidelines of HIPAA.
• Completes assigned compliance training and other education programs as required.
• Maintains compliance with AdaptHealth's Compliance Program.
• Performs other related duties as assigned.

Competency, Skills, and Abilities

• Scheduling Expertise: Knowledge of healthcare scheduling best practices, patient care coordination, and medical equipment delivery coordination with relevant experience
• Technical Proficiency: Advanced proficiency in scheduling software, route optimization tools, Microsoft Office Suite, and patient management systems with ability to learn modern technologies quickly.
• Healthcare Industry Knowledge: Understanding of DME, PAP, and oxygen therapy equipment, patient care requirements, and healthcare delivery timelines with awareness of medical equipment urgency levels.
• Communication Skills: Excellent verbal and written communication skills with professional phone manners for patient interactions and ability to coordinate with healthcare providers and internal teams.
• Organizational Skills: Exceptional time management, diligence, multitasking abilities, and capacity to manage competing priorities in fast-paced healthcare environment.
• Problem-Solving: Strong analytical thinking, critical thinking skills, and ability to resolve scheduling conflicts while maintaining patient satisfaction and operational efficiency
• Professional Attributes: Empathy and patience when dealing with patients, professional ethics, adaptability to changing schedules, and commitment to providing exceptional customer service.
• Work Style: Ability to work independently with minimal supervision while collaborating effectively with cross-functional teams and contributing to department objectives

Maintained high standards of customer service by building relationships with clients.

Responded to customer calls swiftly to resolve issues and answer questions.

Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Explained advantages, features and disadvantages of various policies to promote sale or plans, boosting overall sales.

• Developed age-appropriate educational activities to enhance cognitive and social skills.
• Established a safe, nurturing environment for children to promote emotional well-being.
• Supervised daily routines, ensuring adherence to health and safety standards.
• Communicated effectively with parents regarding children's progress and development.
• Implemented behavior management techniques to encourage positive interactions among children.
• Created individualized care plans based on each child's unique needs and preferences.
• Evaluated children's progress regularly, adjusting activities to meet developmental milestones.
• Developed strong relationships with families, providing regular updates on child progress and establishing trust.
• Developed age-appropriate activities and crafts to engage children.
• Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
• Facilitated learning through play, stories and outdoor activities for successful child outcomes.
• Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.

• Managed patient billing and collections processes to ensure timely payments and reduce outstanding accounts.
• Coordinated communication between healthcare providers, patients, and insurance companies to streamline information flow.
• Reviewed and verified medical documentation for accuracy, ensuring compliance with regulatory standards.
• Developed training materials for new staff, enhancing onboarding efficiency and knowledge retention.
• Oversaw scheduling of patient appointments, optimizing resource allocation and maximizing staff efficiency.
• Developed correspondence letters, memos, and emails.
• Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
• Streamlined office operations by implementing efficient filing systems and workflow processes.
• Increased efficiency by training new hires on company procedures and best practices while providing ongoing guidance throughout their onboarding period.
• Operated telephone console to receive incoming calls.
• Utilized office system to schedule clients' appointments per centralized scheduling guidelines.
• Maintained computers, telephone systems, copiers and fax machines.
• Provided reception services by greeting visitors, signing in visitors and directing visitors to appropriate personnel.
• Handled sensitive information with discretion while maintaining strict confidentiality protocols throughout daily operations in the business office setting.
• Optimized office supply inventory management by tracking usage patterns, negotiating with suppliers, and placing orders strategically for cost savings.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
• Collected, arranged, and input information into database system.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Generated reports detailing findings and recommendations.