Lori Roberts
Customer Service Representative
Fort Myers,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Customer Service Office Admin
Nationwide Financial Services
07.2017 - 06.2022
- Served as reliable point of contact between clients and internal departments, facilitating seamless communication channels.
- Established rapport with customers by demonstrating empathy and understanding their unique situations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales/Marketing/Customer Service Representative
Pryntcomm/FASTSIGNS
04.2001 - 07.2016
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Coordinated with cross-functional teams to ensure seamless campaign integration across all channels.
- Contributed to positive team culture through active collaboration, idea sharing, and constructive feedback sessions.
- Delivered exceptional customer service through effective communication and problem-solving skills.
Education
Associate of Science - Tourism & Hospitality
National College
Rapid City, SD05.1980
Skills
- Self-starter with positive attitude
- Able to find opportunities in challenges
- Skilled in handling difficult situations and finding solutions
- Seriously nice
Timeline
Customer Service Office Admin
Nationwide Financial Services
07.2017 - 06.2022
Sales/Marketing/Customer Service Representative
Pryntcomm/FASTSIGNS
04.2001 - 07.2016
Associate of Science - Tourism & Hospitality
National College
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