Lori Sampson
Portage,Wisconsin
Summary
Dedicated Certified Ophthalmic Assistant with proven experience in high-pressure environments. Skilled in patient education, diagnostic testing, and visual acuity measurements, contributing to enhanced patient care. Adaptable with last minute changes and cross trained to support multiple sub specialties. Strong communicator and team player, committed to delivering quality support to all providers and team members.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Ophthalmic Assistant
University of Wisconsin Hospitals and Clinics
Madison , WI
06.2020 - Current
- Coordinator role with provider.
- Demonstrate leadership and teamwork skills to provide outstanding patient care.
- Assist in patient examinations and procedures under ophthalmologist supervision.
- Educate patients on eye care and post-operative instructions effectively.
- Manage patient records using electronic health record systems.
- Schedule appointments and coordinate follow-up visits for optimal patient care.
- Perform preliminary tests, including visual acuity and tonometry efficiently.
- Collaborate with staff to maintain a clean and organized clinical environment.
- Train new staff on protocols and equipment use within the department.
- Administer ophthalmic drops and ointments for treatment.
- Demonstrate excellent customer service skills while interacting with patients or their families in person or over the phone.
- Test patient's visual fields, ocular motility and complete full patient work-ups.
- Perform ophthalmic testing, including visual acuity, refraction, color vision, tonometry by iCare, tonopen and applanation, stereopsis, fundus photography, Humphrey visual field, Goldmann visual field, Ptosis visual field, IOL Master, corneal topography, confrontation visual field, pupil check, checking angles.
Shift Manager
Aldi
Portage, WI
06.2019 - 06.2020
- Supervised team members during shifts to ensure smooth operations.
- Managed inventory levels and restocked shelves as needed.
- Trained new staff and delegated training responsibilities to store associates.
- Assisted with cash handling and maintained accurate register balances.
- Resolved customer inquiries and complaints promptly and professionally.
- Enforced safety protocols to create a secure shopping environment.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured completion of all opening and closing duties.
- Communicated regularly with other shift managers.
Store Associate
Aldi
Portage, WI
03.2017 - 07.2019
- Assisted customers with product selection and inquiries.
- Stocked shelves and organized merchandise for easy access.
- Met standards for cash register and customer transactions.
- Monitored inventory levels and reported discrepancies to management.
- Trained new associates on store policies and procedures effectively.
Education
Clinical Ophthalmic Assistant Certificate -
Madison College
Madison, WI07-2020
Optometric Technician Diploma -
Madison College
Madison, WI05-2020
Associate in Science Degree -
Madison College
Madison, WI05-2019
Bachelor of Science - Individualized Studies
University of Wisconsin, Stout
Menomonie, WI06-2026
Skills
- Leadership: managed employees and operations, training, handling escalated scenarios
- Clinical Testing: visual acuity, tonometry (iCare, tonopen, applanation), lensometry, refraction, color vision, stereopsis
- Diagnostic Imaging: fundus photography, corneal topography, IOL Master, visual fields (Humphrey, Goldmann, Ptosis)
- Patient Care: patient education, ocular motility assessment, pupil evaluation, IOP measurement
- Clinical Support: administering ophthalmic drops, full work-ups, room and procedure preparation, colleagues
- Operational: in-baskets, scheduling, prior authorizations, medication refills
Certification
- Basic Life Support (BLS) - recertification 2026
- Clinic Start Up - 1 S Park St (2025)
- Microsoft Excel Certification - 2025
- Staff Appreciation Team (SAT) - 2024
- Quality Improvement (QI) - 2022
- Certified Ophthalmic Assistant - 2021
- Orientation and Leadership Training Certificate (NSLS) - 2021
- Foundations of Leadership Certificate (NSLS) - 2021
- National Society of Leadership and Success (NSLS) - 2018
Timeline
Certified Ophthalmic Assistant
University of Wisconsin Hospitals and Clinics
06.2020 - Current
Shift Manager
Aldi
06.2019 - 06.2020
Store Associate
Aldi
03.2017 - 07.2019
Clinical Ophthalmic Assistant Certificate -
Madison College
Optometric Technician Diploma -
Madison College
Associate in Science Degree -
Madison College
Bachelor of Science - Individualized Studies
University of Wisconsin, Stout