Lori Scroggs
Amarillo,TX
Summary
Results-driven professional with a strong background in implementation and team leadership. Expertise in analytical thinking and customer relationship management, dedicated to delivering actionable insights that empower clients and optimize project outcomes.
Overview
47
47
years of professional experience
Work History
Private Consultant
Self-employed
Amarillo
10.2023 - Current
- Designed and implemented tailored strategies for clients, driving improvements in operational efficiency and strategic planning.
- Facilitated collaboration with stakeholders to determine requirements and align service offerings with client goals.
- Implemented project management tools to streamline workflow and improve communication among teams.
- Provided detailed support and expert consultation, focusing on adherence to specific industry regulations and guidelines.
- Developed tailored consulting services and strategic recommendations to significantly improve client satisfaction.
- Delivered actionable insights derived from comprehensive market research to empower client decision-making.
- Streamlined business processes for improved efficiency and cost reduction, conducting thorough analysis of current systems.
- Implemented data-driven decision-making processes that led to more efficient project management practices across the organization.
- Effectively utilized industry knowledge/expertise in order provide sound advice on best practices, trends, opportunities, threats relevant to client needs.
- Solved complex problems using analytical thinking and creative problem-solving techniques, driving increased client success rates.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created comprehensive reports outlining project progress, risks, and recommendations for improvement.
Implementation Specialist
Fundview
Lubbock, TX
01.2020 - 10.2023
- Led implementation of software solutions, ensuring alignment with client requirements and industry standards.
- Developed training materials and conducted sessions to enhance user adoption and proficiency.
- Collaborated with cross-functional teams to identify system enhancements and streamline processes.
- Analyzed client feedback to drive continuous improvement in service delivery and project execution.
- Managed project timelines and deliverables, ensuring successful onboarding of new clients.
- Facilitated communication between stakeholders to ensure clarity on project goals and expectations.
- Mentored junior staff on best practices for system implementation and client engagement strategies.
- Evaluated system performance metrics, identifying trends for proactive adjustments in operations.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
- Contributed to the continuous improvement of implementation processes through regular feedback sessions and lessons learned discussions.
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
- Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
- Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
- Ensured seamless system integration, conducting thorough testing and troubleshooting before final deployment.
- Collaborated closely with sales teams to ensure smooth hand-off of new projects from pre-sales to implementation stages.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Implemented robust risk management strategies throughout projects, proactively identifying potential roadblocks and mitigating them effectively.
- Achieved significant reductions in post-implementation issues by implementing rigorous quality assurance protocols during development phase.
- Led cross-functional teams to meet critical project milestones, fostering collaboration between developers, analysts, and client representatives.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
Senior Implementation Specialist Team Lead
Tyler Technologies
Lubbock, TX
05.2001 - 01.2020
- Led implementation of software solutions, ensuring alignment with client requirements and operational goals.
- Coordinated cross-functional teams to streamline project workflows and enhance communication efficiency.
- Developed and delivered training programs for clients, improving user adoption and satisfaction rates.
- Analyzed client feedback to identify improvement areas in system implementations, driving iterative enhancements.
- Managed project timelines and deliverables, ensuring adherence to budgets and client expectations.
- Mentored junior staff in best practices for solution deployment, fostering professional growth within team.
- Established key performance indicators to measure project success, facilitating data-driven decision-making processes.
- Collaborated with product development teams to inform software updates based on user insights and market trends.
- Collaborated closely with product development teams to provide valuable client feedback, shaping future enhancements in line with market needs.
- Elevated customer satisfaction ratings through personalized support services, addressing unique challenges faced during implementations.
- Reduced onboarding time for new clients by creating comprehensive training materials and conducting hands-on workshops.
- Cultivated a culture of continuous improvement within the team by encouraging open feedback channels and implementing best practices.
- Streamlined implementation processes by identifying inefficiencies and developing targeted solutions.
- Bolstered internal knowledge-sharing efforts by documenting best practices, case studies, and lessons learned from past implementations.
- Optimized team performance by providing ongoing coaching, mentorship, and professional development opportunities for junior implementation specialists.
- Spearheaded cross-functional teams, ensuring seamless integration of project deliverables across various departments.
- Led change management initiatives, facilitating smooth transitions for clients as they adopted new systems or technologies.
- Mitigated risks associated with complex projects by proactively identifying potential roadblocks and devising contingency plans.
- Leveraged industry expertise to anticipate potential challenges in the implementation process, proactively addressing concerns before they escalated into larger issues.
- Enhanced client satisfaction with timely project delivery through diligent task management and effective communication.
- Facilitated seamless handoffs between project teams, ensuring a consistent experience for clients from sales to implementation stages.
- Nurtured long-term relationships with key stakeholders, fostering trust and collaboration throughout the implementation process.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Offered assistance in implementing and developing training programs.
- Streamlined operational processes, resulting in increased efficiency and reduced turnaround time.
- Mentored junior staff, fostering professional development and promoting a collaborative work environment.
City Clerk
City of Spearman
Spearman, TX
01.1979 - 05.1991
- Maintained accurate public records and documents, enhancing transparency and community trust.
- Oversaw city budget preparation, aligning financial resources with departmental needs and priorities.
- Implemented new record-keeping systems, improving retrieval accuracy and information accessibility.
- Managed city records, ensuring timely updates and accurate documentation for public access.
- Facilitated communication between city departments, improving interdepartmental collaboration and operational efficiency.
- Assisted in budget prep, expenditure review, and budget administration.
- Monitored budget expenditures throughout the fiscal year-ensuring responsible use of taxpayer funds.
- Coordinated with various city departments to compile and submit necessary reports, contributing to effective governance.
- Processed utility payments and verified account information for accuracy.
- Assisted customers with account inquiries and resolved billing issues promptly.
- Collaborated with team members to streamline payment processing workflows.
- Maintained accurate records of transactions using utility management software.
- Streamlined invoice processing to enhance payment cycles and improve vendor relationships.
- Implemented cost-saving measures by renegotiating terms with suppliers and optimizing payment schedules.
- Led cross-departmental initiatives to ensure compliance with financial regulations and internal policies.
- Developed training programs for staff on best practices in accounts payable procedures and software utilization.
- Analyzed financial reports to identify discrepancies and recommend corrective actions for improved accuracy.
- Oversaw the integration of automated systems to reduce manual entry errors and increase operational efficiency.
- Collaborated with finance team to prepare budgets, forecasts, and cash flow projections based on supplier commitments.
- Implemented automated payroll systems to enhance efficiency and accuracy of payroll processing.
- Conducted audits of payroll data to ensure accuracy and compliance with organizational policies.
- Developed streamlined processes that reduced payroll processing time while maintaining high accuracy standards.
- Led initiatives to improve payroll practices, resulting in enhanced employee satisfaction and operational efficiency.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using Private software and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Education
Bachelor of Science - Psychology
West Texas A&M University
Canyon, TX05-2001
Skills
- Organizational development
- Data analytics
- Industry expertise
- Problem-solving
- Attention to detail
- Multitasking and organization
- Integrity and honesty
- Decision-making
- Team leadership & development
- Stakeholder engagement
- Customer relationship management
- Analytical thinking
- Training and development
- Processes and procedures
- Client relationships
- Quality assurance
- Team collaboration
- Verbal and written communication
- Work Planning and Prioritization
- Project leadership
- Goal setting
- Risk assessment
- Staff management
- Client engagement
Timeline
Private Consultant
Self-employed
10.2023 - Current
Implementation Specialist
Fundview
01.2020 - 10.2023
Senior Implementation Specialist Team Lead
Tyler Technologies
05.2001 - 01.2020
City Clerk
City of Spearman
01.1979 - 05.1991
Bachelor of Science - Psychology
West Texas A&M University