Lori Sears
Registered Nurse
Queen Creek,AZ
Summary
Experienced Registered Nurse skilled in patient education, case management, and healthcare collaboration. Leading initiatives that improve service delivery and patient satisfaction while advocating for families during critical care decisions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registered Nurse/Franchise Owner
Assisted Living Locators
Queen Creek, AZ
05.2017 - Current
- Developed individualized care plans based on resident assessments and preferences.
- Educated families on care procedures and health management strategies.
- Collaborated with interdisciplinary teams to enhance resident care quality and safety.
- Led initiatives to streamline communication between staff, residents, and families for better service delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Evaluated patient histories, complaints, and current symptoms.
- Established partnerships with local healthcare providers to expand referral networks and service offerings.
- Led community outreach initiatives to raise awareness about assisted living options available to families.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
Registered Nurse Clinical Liaison
Veritas Group
Gilbert, AZ
08.2015 - 05.2017
- Facilitated effective communication between patients, families, and healthcare providers.
- Assessed patient needs and preferences to ensure tailored treatment approaches.
- Streamlined communication between hospital staff, patients, and families to ensure timely updates and smooth transitions of care.
- Acted as a liaison between patients, families, and healthcare providers during critical situations, ensuring that all parties were informed of the current status and anticipated course of action.
- Improved efficiency in the admissions process by developing a standardized system for collecting essential information from incoming patients.
- Increased patient satisfaction scores through empathetic listening, addressing concerns, and offering tailored education on conditions and treatments.
- Strengthened relationships between the facility and community partners by participating in outreach events and promoting available services to local residents.
- Collaborated with case management teams to identify high-risk patients requiring additional support and resources upon hospital discharge.
- Responded to and investigated complaints and concerns of patients.
- Educated health care professionals on ways to humanize patients' experiences.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Evaluated patient histories, complaints, and current symptoms.
Registered Nurse Clinical Liaison
HealthSouth Rehabilitation
Mesa, AZ
10.2013 - 04.2016
- Developed educational materials to improve patient understanding of health conditions.
- Conducted comprehensive evaluations of service delivery for continuous quality improvement.
- Led initiatives to streamline referral processes, improving response times and patient satisfaction.
- Implemented strategic partnerships with local healthcare facilities to optimize resource sharing and care continuity.
- Conducted thorough assessments of newly admitted patients to determine individual needs, establish baseline data, and develop personalized care plans accordingly.
- Reduced hospital readmission rates by providing comprehensive discharge planning and post-acute care coordination.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Facilitated effective communication between patients, families, and healthcare providers.
- Streamlined communication between hospital staff, patients, and families to ensure timely updates and smooth transitions of care.
- Improved efficiency in the admissions process by developing a standardized system for collecting essential information from incoming patients.
- Strengthened relationships between the facility and community partners by participating in outreach events and promoting available services to local residents.
- Collaborated with case management teams to identify high-risk patients requiring additional support and resources upon hospital discharge.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Evaluated patient histories, complaints, and current symptoms.
Education
High School Diploma -
Northeast Nodaway High School
Ravenwood, MOAssociate of Applied Science - Nursing
North Central Missouri College
Trenton, MO05-2007
Skills
- Patient assessments
- Patient education and counseling
- Patient and family advocacy
- Compassion and empathy
- Licensed RN
- Patient relations
- Long-term care
- Geriatric nursing
- Case management
- Setting up referrals
Accomplishments
Seniorly Top Advisor in 2023 and 2024.
Assisted Living Locators Rising Star Award 2018
Alzheimers Association Support Group Volunteer since 2022
Benevilla Preferred Care Partner and Support Group Facilitator since 2017
Certification
Dementia Care Certified
Associates Degree in Applied Science- Registered Nurse
Timeline
Registered Nurse/Franchise Owner
Assisted Living Locators
05.2017 - Current
Registered Nurse Clinical Liaison
Veritas Group
08.2015 - 05.2017
Registered Nurse Clinical Liaison
HealthSouth Rehabilitation
10.2013 - 04.2016
High School Diploma -
Northeast Nodaway High School
Associate of Applied Science - Nursing
North Central Missouri College