Lori Stanton
Pinckney,MI
Summary
Self motivated and hard working with customer service, multitasking, and time management abilities. Experienced in preparing reports, maintaining files and scheduling deliveries. Loyal, organized and reliable team player with over 25 years experience in customer service.
Overview
7
7
years of professional experience
Work History
Delivery Driver/Dispatcher
Snedicor's Cleaners
Howell, MI
11.2023 - Current
- Communicate frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Promote positive customer service by delivering on-time shipments and fully resolving issues.
- Handle customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Review delivery documents and orders and report errors to supervisor.
- Group and route deliveries according to designated areas to maintain efficient delivery times.
- Manage accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Deliver instructions and route assignments to drivers and communicate route changes and new deliveries as needed.
- Notify customers of delays to decrease calls to support.
- Assist warehouse personnel in loading orders when necessary.
- Approach customers and engage in conversation through use of effective interpersonal and people skills.
- Display strong telephone etiquette, effectively handling difficult calls.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Plan and complete group projects, working smoothly with others.
Loan Officer
Union Home Mortgage
Brighton, MI
11.2016 - 10.2023
- Met with applicants to obtain information for loan applications and answer questions about process.
- Located and suggested loan packages that met client needs and priorities.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Analyzed financial data to determine the feasibility of granting loans.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Conducted risk analysis to identify potential losses associated with certain loans.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
- Developed loan contracts and explained contract terms to clients.
- Counseled clients on debt management and repayment plans.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Prepared reports detailing loan portfolio performance metrics.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Verified accuracy of loan documents prior to approval.
- Delivered high levels of customer service to facilitate smooth processes.
- Built referral business by meeting with local financial planning, home builders and real estate professionals.
Education
Bachelor of Science - Business/Recreation Management
Ferris State University
Big Rapids, MI04-1987
Skills
- Excellent communication skills at all levels
- Attention to Detail
- Valid Driver's License
- Time Management
- Teamwork and Collaboration
- Documentation and Reporting
- Dependable and Reliable
- Punctual and Reliable
- Self motivated and organized
- Computer skills
Timeline
Delivery Driver/Dispatcher
Snedicor's Cleaners
11.2023 - Current
Loan Officer
Union Home Mortgage
11.2016 - 10.2023
Bachelor of Science - Business/Recreation Management
Ferris State University