Paul Oluwatuyi
Towson,MD
Summary
Detail-oriented IT support professional with over three years of experience in customer-focused technical support within dynamic environments. Proficient in supporting users across Windows, macOS, and ChromeOS, with expertise in troubleshooting hardware and software issues and managing account access through SSO platforms like Okta. Skilled in facilitating collaboration and productivity using tools such as Google Workspace, Slack, Zoom, and Google Meet, while efficiently handling multiple requests both remotely and in-person. Pursuing a degree in Geographic Information Systems (GIS) with a focus on IT-related coursework, enhancing technical foundation and problem-solving skills. Passionate about learning new technologies, documenting processes, and providing reliable, high-quality support.
Overview
5
5
years of professional experience
Work History
Delivery Driver/Dispatcher
Amazon
Baltimore, MD
10.2024 - 03.2025
- Coordinated daily delivery routes and schedules, balancing shifting priorities while meeting strict service-level deadlines
- Served as a central point of contact for drivers, providing real-time support, issue resolution, and clear communication throughout the day in order to deliver about 100 to 150 packages daily through each driver.
- Communicated effectively with drivers and staff from diverse backgrounds, occasionally assisting with basic support in an additional language to resolve time-sensitive issues
- Used web-based dispatching systems, mobile apps, and internal tools to track deliveries, troubleshoot routing issues, and document incidents
- Provided remote support to drivers by phone and messaging platforms, resolving device, navigation, and access-related issues when possible
- Escalated technical and operational issues appropriately while maintaining detailed documentation for follow-up
- Adapted quickly to new tools, processes, and operational changes in a fast-paced environment
- Demonstrated strong customer service skills while working independently and managing multiple active issues simultaneously
Car dealership receptionist
DARCARS Automotive Group
Bowie, MD
08.2022 - 09.2023
- Served as the primary point of contact for a high-traffic office, providing in-person, phone, and email support to employees and customers
- Supported daily operations across Windows and macOS workstations, assisting staff with basic troubleshooting, login issues, and application navigation
- Regularly used Gsuite / Google Workspace (Gmail, Calendar, Drive) and Slack for internal communication, scheduling, and document management
- Assisted employees with SSO-based application access (Okta) by helping with sign-in issues, password resets, and access-related requests, escalating when needed
- Assisted employees with virtual meetings using Zoom and Google Meet, including meeting setup, audio/video troubleshooting, and screen sharing
- Used internal CRM and scheduling systems, demonstrating comfort with SaaS platforms and role-based access tools
- Coordinated closely with sales, service, and management teams to resolve issues efficiently and maintain smooth office operations
- Followed documented processes with strong attention to detail while adapting quickly to new tools and workflowsAs the Receptionist at DAR Cars, I was the first point of contact for our customers and visitors. My role was crucial in creating a welcoming environment and ensuring smooth operations at the dealership. I managed front desk responsibilities, handled customer inquiries, and supported various administrative functions to enhance the overall customer experience.
- Key Responsibilities:
- 1. Greeting and Assisting Visitors:
- I welcomed customers, visitors, and vendors in a friendly and professional manner.
- I directed clients to the appropriate departments or personnel.
- I provided information about our services, products, and dealership operations.
- 1. Phone and Email Management:
- I answered and directed incoming phone calls to the appropriate staff members.
- I handled inquiries and provided information via phone, email, or other communication channels.
- I took and relayed messages as needed.
- 1. Appointment Scheduling:
- I scheduled service appointments and test drives for customers.
- I managed the calendar and coordinated with the service and sales departments to ensure timely service.
- 1. Administrative Support:
- I performed general administrative duties such as filing, data entry, and managing office supplies.
- I assisted with paperwork, documentation, and customer records.
- I processed transactions, including payments and paperwork related to vehicle sales or service.
- 1. Customer Service:
- I addressed customer concerns and resolved issues in a timely and professional manner.
- I ensured high levels of customer satisfaction by providing excellent service.
- 1. Office Organization:
- I maintained a clean and organized reception area.
- I ensured that promotional materials, brochures, and dealership information were up-to-date and readily available.
- 1. Collaboration:
- I worked closely with the sales, service, and management teams to support dealership operations.
- I assisted with special projects and tasks as assigned by management.
Shopper Coordinator
Amazon
Annapolis, MD
07.2020 - 10.2020
- Provided consistent customer-focused support in a fast-paced, high-volume environment, prioritizing tasks and meeting strict service-level expectations to finish about 200 - 300 orders a day.
- Used internal systems, handheld devices, and web-based tools daily to manage orders, resolve issues, and ensure accuracy—demonstrating comfort with SaaS-style platforms
- Troubleshot common order, inventory, and device-related issues independently, escalating when appropriate and documenting resolutions
- Maintained detailed accuracy while managing multiple concurrent orders, demonstrating strong attention to detail and follow-through
- Collaborated closely with team members and leadership to resolve workflow issues and maintain operational efficiency
- Followed standardized processes and documentation to ensure consistency, quality, and safety compliance
- Adapted quickly to new tools, procedures, and updates in a constantly changing environment
Education
Bachelor of Science - Geographic Information Systems
Towson University
Baltimore, MD12-2026
High School Diploma -
Bowie High School
Bowie, MD05.2020
Skills
- Remote and in-person IT support
- User onboarding and offboarding support
- Account access and SSO support (Okta)
- Windows, macOS, ChromeOS troubleshooting
- Gsuite / Google Workspace (Gmail, Calendar, Drive)
- Zoom & Google Meet (meeting setup, AV troubleshooting, screen sharing)
- CRM, dispatching, and internal web-based systems
- Clear verbal and written communication
- Supporting users with varying technical skill levels
- Independent troubleshooting and issue resolution
- Managing multiple requests in fast-paced environments
- Strong attention to detail and follow-through
Additional Information
- Skills
- Attention to detail
- Communications
- Customer service
- Outstanding people skills
- Dependable
Languages
Yoruba
Native or Bilingual
Timeline
Delivery Driver/Dispatcher
Amazon
10.2024 - 03.2025
Car dealership receptionist
DARCARS Automotive Group
08.2022 - 09.2023
Shopper Coordinator
Amazon
07.2020 - 10.2020
Bachelor of Science - Geographic Information Systems
Towson University
High School Diploma -
Bowie High School