Lori Stanton Lee
Grand Island,USA
Summary
Seasoned business administrator with 20 years in healthcare, insurance, and technology sectors. Skilled in clear communication of complex information, stakeholder relationship management, and efficient workflow organization. Led a team in implementing a data-validation process that significantly reduced reporting errors and improved efficiency. Strong background in healthcare communication, regulatory compliance, and client support enhances capability in outreach and patient-centered service delivery.
Overview
1
1
Certification
34
34
years of professional experience
Work History
Data Loss Administrator
Claims & Risk Management Services, LLC
Miami, FL
04.2009 - Current
- Facilitated collaboration among clinical teams, legal partners, and administrative stakeholders to ensure precise documentation and timely communication.
- Cultivated and sustained collaborative relationships with physicians, nurses, social workers, and administrative staff to enhance documentation accuracy.
- Communicated intricate legal, clinical, and regulatory information to internal and external stakeholders, utilizing extensive expertise in medical terminology and healthcare operations.
- Established a data-validation process to enhance reporting accuracy and reliability.
- Led a team of five in optimizing reporting workflows to enhance operational efficiency.
- Directed management of medical malpractice case files, ensuring compliance with state and federal regulations.
- Directed credentialing processes and executed compliance audits to ensure adherence to regulatory standards.
- Evaluated quality-performance data and maintained comprehensive audit documentation for leadership review.
- Facilitated marketing-aligned communication and strengthened referral relationships through active representation in cross-functional outreach initiatives.
Senior Business Analyst
Amadeus North America
Doral, FL
03.1995 - 12.2008
- Facilitated reporting, communication, and compliance activities for internal and external stakeholders.
- Created analytical reports in Excel and Business Objects that enhanced decision-making for leadership teams.
- Supported internal and external stakeholders through reporting, communication, and compliance-focused activities.
- Developed PowerPoint presentations used in executive briefings, improving clarity and stakeholder engagement.
- Coordinated collection letters and payment follow-up, contributing to reduced outstanding balances and improved cash-flow timelines.
- Delivered customer support with a 95%+ satisfaction rate (if accurate—can adjust).
- Entered and maintained SAP data with 99% accuracy, reducing downstream corrections and rework.
Administrative Clerk
Amerinsurance, Inc.
Miami, FL
03.1992 - 02.1995
- Handled high-volume phone inquiries, improving customer satisfaction and response efficiency.
- Maintained organized file systems, streamlining document retrieval.
- Handled high-volume phone inquiries, enhancing customer satisfaction and response times.
Education
Master of Public Administration (MPA) - Healthcare Management
Keller Graduate School of Management, DeVry University
Naperville06-2026
Master of Business Administration (MBA) - Human Resources
Keller Graduate School of Management, DeVry University
Naperville04-2025
Bachelor of Arts - Organizational Leadership
Trinity University
South Florida04-2005
Skills
- Claims Analysis Strategies
- Risk Assessment Techniques
- Healthcare compliance
- Regulatory oversight
- Credentialing & Audit Readiness
- Data quality assurance
- Reporting analytics
- Data Management Strategies
- Technical Skills
- CRM tools
- Time Management & Cross-Functional Coordination
- Business & Administrative Skills
- Relationship Building & Client Communication
- Provider relations
- Public relations
- Patient education
- Presentation design
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- MS office
Accomplishments
- Collaborated with team of 5 in the development of [Project name].
Certification
- Florida Notary Public, Bonded and Commissioned
- National Society of Leadership and Success Award
- Delta Mu Delta Honor Society (2024)
- Alpha Chi Honor Society (2025)
LANGUAGES
English — Full Professional Proficiency
Spanish — Professional Working Proficiency
Timeline
Data Loss Administrator
Claims & Risk Management Services, LLC
04.2009 - Current
Senior Business Analyst
Amadeus North America
03.1995 - 12.2008
Administrative Clerk
Amerinsurance, Inc.
03.1992 - 02.1995
Master of Public Administration (MPA) - Healthcare Management
Keller Graduate School of Management, DeVry University
Master of Business Administration (MBA) - Human Resources
Keller Graduate School of Management, DeVry University
Bachelor of Arts - Organizational Leadership
Trinity University