Anthony J. Washburn
Indianapolis,IN
Summary
Dynamic Large Loss Adjuster with a proven track record at Liberty Mutual, excelling in claims management and negotiation. Surpassed performance objectives, enhancing customer satisfaction and achieving top performer status. Expert in financial analysis and resource allocation, with strong problem-solving strategies to drive results and optimize processes.
Overview
15
15
years of professional experience
Work History
Large Loss Adjuster - Inside Specialist
Liberty Mutual & Safeco Insurance
Indianapolis, USA
12.2021 - Current
- Managed large loss and complex claims with team of adjusters, specialists, and vendors.
- Led process improvement initiatives that achieved significant cost savings in claim handling.
- Surpassed performance objectives for 2022 and 2023, exceeding targets in 2024 and 2025.
- Developed strategies to enhance customer satisfaction and increase likelihood of recommendation.
- Documented problem resolution processes and created training materials for new staff adherence.
- Featured in USRM Win with Purpose video series and town hall presentation with Jim MacPhee due to wildfire handling in 2025.
- Received Circle of Excellence award for outstanding performance in 2025.
Large Loss Adjuster - Personal Property Specialist
Liberty Mutual & Safeco Insurance
Indianapolis, USA
02.2019 - 12.2021
- Oversaw mitigation efforts for salvageable and non-salvageable contents on complex large loss claims.
- Negotiated with vendors, public adjusters, and representatives to settle mitigation costs.
- Achieved top performer status in Q3 2020.
- Consistently exceeded objectives in 2020 and 2021.
Claims Adjuster - Fast Path Property
Liberty Mutual & Safeco Insurance
Indianapolis, USA
09.2017 - 02.2019
- Achieved department recognition for excellence in claims handling and investigation.
- Collaborated cross-functionally to enhance processes using Continuous Improvement methodologies.
- Managed high caseloads effectively while upholding quality standards under pressure.
Claims Adjuster - Auto
The Hartford Insurance Group
Indianapolis, USA
10.2015 - 07.2017
- Managed first and third party auto/property claims across 49 states.
- Surpassed priority benchmarks for claim accuracy, quality, and compliance.
- Trained new employees through coaching, feedback, shadowing, and file reviews.
- Participated in Employee Resource Groups to enhance corporate culture and professional development.
Paralegal - Internship in Criminal Defense & Personal Injury
Graham Law Firm
Lafayette, USA
06.2011 - 07.2012
- Drafted legal documents for current cases, achieving positive outcomes for the firm.
- Compiled personal injury client information from multiple sources to file claims with insurance agencies.
- Investigated cases requiring additional information to defend clients effectively.
- Evaluated police reports and discovery files for comprehensive defensive interpretation.
Education
BA - Sociology, Anthropology
Purdue University
12.2012
United States Marine Corps -
10.2007
Skills
- Claims management and policy analysis
- Financial analysis and resource allocation
- Negotiation and problem resolution
- Customer service and collaboration
- Process improvement and time management
- Problem-solving strategies
Timeline
Large Loss Adjuster - Inside Specialist
Liberty Mutual & Safeco Insurance
12.2021 - Current
Large Loss Adjuster - Personal Property Specialist
Liberty Mutual & Safeco Insurance
02.2019 - 12.2021
Claims Adjuster - Fast Path Property
Liberty Mutual & Safeco Insurance
09.2017 - 02.2019
Claims Adjuster - Auto
The Hartford Insurance Group
10.2015 - 07.2017
Paralegal - Internship in Criminal Defense & Personal Injury
Graham Law Firm
06.2011 - 07.2012
BA - Sociology, Anthropology
Purdue University