Lori Steel
Tulsa,OK
Summary
High-energy telemarketer with several years of experience in call center environments. Experienced with handling inbound and outbound calls. Focused on promoting company image of quality, professionalism and integrity.
Overview
28
28
years of professional experience
Work History
Substitute Teacher
Jenks Public Schools
02.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Provided instruction for students in core subject areas.
Teacher
ABC Preschool
Tulsa , OK
08.2021 - Current
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Participated in professional development workshops related to teaching methods or curriculum changes.
Research Assistant
University Of Oklahoma
04.2009 - 08.2013
- Performed statistical, qualitative, and quantitative analysis.
- Reviewed documents and data to identify trends and patterns.
- Maintained up-to-date records of research activities and results for future reference.
- Collected research data through experimentation, surveys and leading focus groups.
Telemarketer
Farmer's Insurance Group
Tulsa , OK
01.1997 - 06.2002
- Initiated outbound calls to prospective clients using scripts.
- Acted as a liaison between the insurance agents and clients.
- Greeted customers in a friendly, professional manner on the phone.
- Developed new leads each day at or above quotas.
Education
Master of Human Relations -
University of Oklahoma
Tulsa05-2009
Bachelor of Science - Nutritional Science
Oklahoma State University
Stillwater, OK05-2005
Skills
- Customer relationship management
- Lead generation
- Effective communication
- Team collaboration
- Outbound calling
- Goal driven
Timeline
Substitute Teacher
Jenks Public Schools
02.2022 - Current
Teacher
ABC Preschool
08.2021 - Current
Research Assistant
University Of Oklahoma
04.2009 - 08.2013
Telemarketer
Farmer's Insurance Group
01.1997 - 06.2002
Master of Human Relations -
University of Oklahoma
Bachelor of Science - Nutritional Science
Oklahoma State University
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