Summary
Overview
Work History
Education
Skills
Crafting, Family Time is Important
Timeline
Generic

Lori Stines

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Employee Recognition industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, and cultivating partnerships.

Overview

20
20
years of professional experience

Work History

Client Success Specialist

OC Tanner Company
Salt Lake City, UT
02.2002 - 01.2022
  • Evaluated customer problems, through Microsoft Dynamics [email] implemented resolutions and followed up with clients to manage additional problems to maintain client satisfaction.
  • Subject Matter Expert in MD/CRM for peers
  • Set up Templates for responses to clients via email
  • Proficient in the following programs: Microsoft Dynamics, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Powerpoint, SAP, SalesForce, Outlook, JIRA, Confluence.
  • Worked as Customer Service Representative for 3 Years, answering phones, emails. Accruing 100% Quality on emails and phone calls.
  • Contributed to implementation of product updates and service transformations for all clients supported. [less than 20K]

Education

Physical Education Teaching And Coaching

University of Northern Colorado
Greeley, CO
01.1980

High School Diploma -

Aurora Central High School
Aurora, CO
05.1976

Skills

  • Customer Insight
  • Efficient and Detail-Oriented
  • Effective Customer Communication
  • Understanding Customer Needs
  • Customer Account Management
  • Service Quality
  • Customer Care
  • Shipping and Receiving Oversight
  • Order and Refund Processing
  • Customer Data Confidentiality
  • Interdepartmental Collaboration
  • Calm and Professional Under Pressure
  • Salesforce Software
  • Courteous with Strong Service Mindset
  • Customer Complaint Resolution
  • CRM Systems
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Process Improvement Initiatives
  • Correspondence Writing

Crafting, Family Time is Important

Love to spend time with new Grandbaby. Work on creating Cards for all occasions, Photography[scenic], Reading and journaling are some of my non-working pastimes.

Timeline

Client Success Specialist

OC Tanner Company
02.2002 - 01.2022

Physical Education Teaching And Coaching

University of Northern Colorado

High School Diploma -

Aurora Central High School
Lori Stines