LORI TORRES
Rome,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Medical Insurance Specialist
Billing Resources Of CNY
Oneida, NY
01.2019 - 12.2023
- Efficiently address patient inquiries.
- Verified patient eligibility and coverage prior to claim submission.
- Input data with accuracy
- Provided exceptional customer service, assisting patients in understanding their insurance.
- Verified patient insurance coverage and benefits for medical claims.
- Identified and resolved discrepancies between patient information and claims data.
- Processed patient payments and maintained accurate documentation of payments.
Medical Receptionist
Costello Eye Physicians And Surgeons
Oneida, NY
09.2006 - 01.2019
- Adhered to strict HIPAA guidelines
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and collection of payments.
- Managed multi-line phone system and greeted patients.
- Organized paperwork such as charts and reports.
- Supported office staff with administrative tasks.
- Scheduled appointments for multiple providers.
- Printed prescription requests and queries.
- Provided compassionate customer service,
- Coordinated specialist referrals
Hospital Receptionist
Rome Health
Rome, NY
01.2001 - 09.2006
- Efficiently manage front desk operations
- Streamlined appointment scheduling for various hospital departments.
- Provided compassionate support to patients and their families during difficult times.
- Facilitated patient check-in procedures, verifying demographics and insurance coverage accurately.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Trained new receptionist staff on policies, procedures, software use.
- Managed multi-line phone system and pleasantly greeted patients.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Associate of Applied Science - Business
SUNY At Morrisville
Morrisville12.1987
Skills
- Medicaid Guidelines
- Claims Processing
- Interpersonal Communication
- Medical Billing
- Data Entry Accuracy
- Customer Service
- Problem Solving
- Attention to Detail
- Medical Terminology
- Insurance Verification
- Electronic Health Records
- Time Management
Timeline
Medical Insurance Specialist
Billing Resources Of CNY
01.2019 - 12.2023
Medical Receptionist
Costello Eye Physicians And Surgeons
09.2006 - 01.2019
Hospital Receptionist
Rome Health
01.2001 - 09.2006
Associate of Applied Science - Business
SUNY At Morrisville