LORI TORRES
Rome,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Medical Insurance Specialist
Billing Resources Of CNY
01.2019 - 12.2023
- Efficiently address patient inquiries.
- Verified patient eligibility and coverage prior to claim submission.
- Input data with accuracy
- Provided exceptional customer service, assisting patients in understanding their insurance.
- Verified patient insurance coverage and benefits for medical claims.
- Identified and resolved discrepancies between patient information and claims data.
- Processed patient payments and maintained accurate documentation of payments.
Medical Receptionist
Costello Eye Physicians And Surgeons
09.2006 - 01.2019
- Adhered to strict HIPAA guidelines
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and collection of payments.
- Managed multi-line phone system and greeted patients.
- Organized paperwork such as charts and reports.
- Supported office staff with administrative tasks.
- Scheduled appointments for multiple providers.
- Printed prescription requests and queries.
- Provided compassionate customer service,
- Coordinated specialist referrals
Hospital Receptionist
Rome Health
Rome, NY
01.2001 - 09.2006
- Efficiently manage front desk operations
- Streamlined appointment scheduling for various hospital departments.
- Provided compassionate support to patients and their families during difficult times.
- Facilitated patient check-in procedures, verifying demographics and insurance coverage accurately.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Trained new receptionist staff on policies, procedures, software use.
- Managed multi-line phone system and pleasantly greeted patients.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Associate of Applied Science - Business
SUNY At Morrisville
Morrisville12.1987
Skills
- Medicaid Guidelines
- Claims Processing
- Interpersonal Communication
- Medical Billing
- Data Entry Accuracy
- Customer Service
- Problem Solving
- Attention to Detail
- Medical Terminology
- Insurance Verification
- Electronic Health Records
- Time Management
Timeline
Medical Insurance Specialist
Billing Resources Of CNY
01.2019 - 12.2023
Medical Receptionist
Costello Eye Physicians And Surgeons
09.2006 - 01.2019
Hospital Receptionist
Rome Health
01.2001 - 09.2006
Associate of Applied Science - Business
SUNY At Morrisville
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