Lori Turner
Detroit
Summary
Dedicated and focused, excels at prioritizing, completing multiple tasks simultaneously and following through to achieve goals of the employer.
Overview
32
32
years of professional experience
Work History
Eligibility Specialist
Michigan Department of Health and Human Services
Detroit, MI
11.2009 - 06.2026
- Interview over 10 clients a day to obtain information necessary to make eligibility determinations for the Food Assistance Program and all Medicaid Programs including Healthy Michigan Plan.
- Reviews and evaluates clients' circumstances and documentation to determine the type and amount of assistance for which clients are eligible.
- Explained procedures and actions taken, responded to clients' requests for information or appeals, and met with clients at case closure to clarify reasons for ineligibility.
- Computed client budgets for shelter, personal needs, utilities, and special needs using Microsoft Outlook and Office; provided detailed budget breakdowns and explanations to clients.
- Reviewed applications for various aid programs and determined qualification criteria for individual clients.
Corrections Officer
Michigan Department of Corrections
Detroit, MI
09.1994 - 11.2009
- Observed prisoners' activities to detect unusual or prohibited behavior which might be a threat to the security of the facility or the safety of prisoners, employees, or visitors.
- Monitored prisoner activities to identify unusual or prohibited behavior threatening facility security and safety of prisoners, employees, or visitors.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Ensured adherence to regulatory standards during inspections while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Oversaw inmate activities and transfers to ensure compliance and enforce corrective actions when necessary.
- Strengthened emergency response protocols by conducting emergency scenarios and quarterly drills and assessing results.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Enhanced emergency response protocols through conducting emergency scenarios and quarterly drills, evaluating outcomes for continuous improvement.
- Authored incident reports for management on violations and discrepancies.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Arranged daily schedules for prisoners, including library visits, work assignments, family visits and counseling appointments.
- Tracked radio communications among staff during emergencies between staff to respond immediately to directions and emergencies.
- Communicated with people from various cultures and backgrounds on the application process.
Education
Associate of Science - Psychology
Eastern Michigan University
Ypsilanti, MI05-1993
High School Diploma - undefined
Mackenzie High School
Detroit, MI06-1988
Skills
- Case management
- Data analysis
- Documentation skills
- Microsoft Office
- Organization and Time management
- Multitasking abilities
- Communication skills
- Writing skills
- Interpersonal skills
- Cultural awareness
- Flexible and Adaptable
Timeline
Eligibility Specialist
Michigan Department of Health and Human Services
11.2009 - 06.2026
Corrections Officer
Michigan Department of Corrections
09.1994 - 11.2009
High School Diploma - undefined
Mackenzie High School
Associate of Science - Psychology
Eastern Michigan University