Lori Umthun
Swan
Summary
High-performing Inside Sales- Project Manager with 30+ years of Customer Service/Transportation and Sales experience. Proven ability to turn around under-performing programs and create highly profitable and efficient programs through marketing, individual development, cost analysis, training and partner relationships. I am action-oriented with a strong ability to communicate effectively and manage a team environment. I desire to continue to challenge myself to utilize this skill set to a new level of team management and development.
Overview
30
30
years of professional experience
Work History
Director of Digital Business Development
Vernon Company
04.2021 - Current
- Started an Inside Sales Program from the ground up. Responsible for recruiting, highering, developing training. On going development and skills assessments. Responsible for building strong relationships with outside vendor partners for strategic education and growth.
Senior Team Lead Logistics Brokerage
TMC
03.2020 - 04.2021
- Responsible for managing a team of 18 Sales Inside Sales Representatives. Assisting in strategic account growth, development and managing KPIs.
Local Account Executive
XPO Logistics
08.2017 - 03.2020
- Responsible for customer account relations in the central Iowa Area. Working with local operations and customer service to develop and maintain long term relationships in order to grow and attain profit and revenue goals.
- During my time at YRCW (formerly Yellow Transportation) I held positions in various departments in and out of the call center environment
Inside Sales Manager
Sales Development
02.2012 - 08.2017
- Built and developed an Inside Sales Team that was focused of prospecting and growing underdeveloped and untapped markets. Strong emphasis on collaboration with field sales and operations to ensure growth and profitability. Call center environment, utilizing metrics, continuous development and customer centric environment. Started with a team of 8 individuals which grew to 100+ in 3 years
Corporate Sales Solution
Project Design Manager
03.2009 - 02.2012
- Key focus of this role was to utilize vast product, company and transportation knowledge to develop unique and profitable supply chain solutions for our customers and initiate long term partnerships. Traveled with Corporate Account Executives to uncover, create and present, pricing, strategic growth and retention solutions.
Customer Relations Specialty Team Manager
Customer Relations Specialty Team Manager
07.2005 - 03.2009
- Managed, scheduled, provided quality control and developed an elite group of 24 specialist in a call center environment with a focus on Expedited Solutions, Projects/Roll Outs and Government Service. Consistent, focus on team building, process improvement and superior customer interaction. Joint sales calls with local and corporate sales team to uncover and provide unique and profitable solutions in numerous markets across the service portfolio.
Account Executive
Account Executive
05.2001 - 07.2005
- Managed customer account relations in the central Iowa Area. Developed deep customer relationships to provide premium service products, negotiate pricing tariffs to obtain company revenue and tonnage objectives.
Platinum Service Representative
Platinum Service Representative
04.1996 - 05.2001
- Dedicated to a select group of highly visible corporate accounts. Specialized in maintaining customer relations and providing personalized customer service that partnered with the customer to identify specific needs and execute premium service.
Education
AA - Liberal Arts with an emphasis on Marketing
Des Moines Area Community College
Ankeny, Iowa01-1984
Skills
- Background in Customer Focused Service Industries
- Successful with staff development and team building
- Change management
- Experienced in employee scheduling, cost and sales analysis
- Strong ability to execute based on strategic objectives
- Big-picture focus on company goals
- Strong Sales and Customer Service Background
- Experienced in developing processes for increased efficiency
Affiliations
- Des Moines Transportation Club - Served on the board of the Transportation Club of Des Moines for 9 years. President from 2008-2010
- AA-ISP (American Association of Inside Sales Professionals) Recently appointed as a board member in the Des Moines Iowa Chapter
Timeline
Director of Digital Business Development
Vernon Company
04.2021 - Current
Senior Team Lead Logistics Brokerage
TMC
03.2020 - 04.2021
Local Account Executive
XPO Logistics
08.2017 - 03.2020
Inside Sales Manager
Sales Development
02.2012 - 08.2017
Corporate Sales Solution
Project Design Manager
03.2009 - 02.2012
Customer Relations Specialty Team Manager
Customer Relations Specialty Team Manager
07.2005 - 03.2009
Account Executive
Account Executive
05.2001 - 07.2005
Platinum Service Representative
Platinum Service Representative
04.1996 - 05.2001
AA - Liberal Arts with an emphasis on Marketing
Des Moines Area Community College
Awards
Silver wing award in 2007 for Team development and department goal attainment. All 24 members of team met or exceeded job model expectations, I was honored with the Chairman’s Award in 2008 for my dedication and revenue contributions in support with sales and customer service. This award was given to 20 people out of 80,000+ employees across the 6 YRCW operating companies, VP Recognition for Top Sales Performance Companywide in 2015 & 2016. Lead the Inside Sales team that maintained top 10 growth and profit attainment for 2 consecutive years.