Lori Vincenzo
David’s Bridal
New Britain
32
years of professional experience
Self motivated, creative and results oriented management professional with over twenty-four years experience. Multi-tasker, problem solver and effective communicator. Track record of motivating and managing teams in achievement of desired goals. Knowledge of Microsoft Office, POS, Workday (HR System), Workforce Scheduler (sales forecasting/scheduling) and Inventory Management Scanners.
Work History
General Manager
4 Years- Served as General Manager in two locations, including getting promoted to the highest grossing volume store in the district.
- Produced double digit brick and mortar sales in both stores year after year.
- Helped launch in store Omni strategy which brought in an additional 15-25% revenue.
- Served as District Training Store Manager. Responsible for training five General Managers as well as approximately 10 Assistant Store Managers.
- Acted as District Mentor providing guidance and leadership to other stores, including new and under performing managers.
- Oversaw and staffed Grooming Salon to ensure targets were being met and customer satisfaction was being met.
- Served on the District Steering Committee, which was a group of high performing General Managers that would assist District Manager with communicating, completing and follow up of important tasks and information.
Store Manager
11 Years 8 Months- Served as Store Manager at two different company locations; West Hartford (present) and Manchester, Connecticut.
- Drive annual sales in West Hartford ($8.5M) and previously Manchester ($5M).
- Direct store cost savings initiatives and efficiency enhancements.
- Hire, train, supervise and coach/develop up to fifty personnel (West Hartford) and thirty personnel (Manchester) including Assistant Managers, full time and part-time staff.
- Perform personnel succession planning including generation of Individual Development Plans (IDP’s).
- Strategically schedule personnel to provide required coverage in stores while maintaining lowest manpower costs attainable.
- Monitor product inventory levels and ensure timely replenishments and customer special order processing.
- Lead store community participation including various store special events with non-profit and business organizations offering services to a diverse customer base.
- Generate daily/weekly cash receipt reports and make bank deposits.
- Manage store loss prevention activities to achieve shrink goals.
- Ensure accurate biweekly payroll processing.
- Resolve customer issues with a focus on quality service.
- Accomplishments: (West Hartford Store)
- Assigned as Store Manager in the West Hartford store ranked as worst in region for shrink. Within a six month period reduced shrink by 65% generating a savings of $34K.
- Revamped store team including terminating unproductive staff and hiring new personnel. Provided extensive training and focused on a team effort and commitment to achieving store goals.
- Store customer satisfaction surveys was one of the lowest in the company at 59%. Enhanced score to 68% in 2017 and achieved 78% score in early 2018.
- Store operational ranking (based on customer service scores, payroll, back of house efficiency, company sales and conversion) was 119 out of 160 stores in region in August 2017. Store finished 2017 at #4 in region.
- Serve as a training store for the region. Facilitate training to Store Manager and Assistant Manager Trainees.
- Developed personnel who have assumed keyholder and Assistant Manager responsibilities.
- Achieved credit card budget score goal and ranked in #6 in region.
- Served as Assistant Manager and member of the District Resource Team. Initial position as keyholder.
- (Manchester Store)
- Assigned to store that was severely underperforming. Revamped/hired and trained new staff.
- Consistently above goal achievement in customer satisfaction surveys.
- Increased operational ranking to 29 in region.
- Increased sales revenues 22%.
- Developed personnel who assumed keyholder and Assistant Manager responsibilities.
- Consistently achieved credit card budget.
- Selected by company senior leadership to manage additional stores (2 at a time) in absence of Store Managers. Managed Manchester and West Hartford stores (six months) and Manchester and Millbury, Massachusetts stores (four months).
Store Manager
12 Years 4 Months- Store Manager responsibilities in the Meriden, Connecticut store ($2M in revenues, twenty personnel).
- Accomplishments:
- Training store for the district. Regional Home Store for training classes and meetings.
- Visual Test Store (window displays) for the region.
- Served as a part-time Associate and Assistant Manager before promotion to Store Manager.
Store Manager
3 Years 3 Months- Directed daily operations to enhance store efficiency and customer satisfaction.
- Managed inventory levels, ensuring consistent product availability and reduced stock discrepancies.
- Trained and mentored staff, fostering a collaborative team environment focused on performance improvement.
- Implemented visual merchandising standards to maximize product visibility and drive sales growth.
Store Manager
11 Months- Analyzed sales trends and customer feedback to inform strategic decisions for product assortment.
- Developed promotional displays, enhancing customer engagement and increasing foot traffic in-store.
- Coordinated staff schedules to optimize coverage during peak hours, improving service delivery standards.
- Oversaw compliance with health and safety regulations, ensuring a safe shopping environment for customers and employees.
Education
- Store Manager and Assistant Manager Training Programs
- Manager and Assistant Manager Training Programs
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Timeline
Store Manager
David’s Bridal
09.2025 - CurrentRead More
Store Manager
Pandora
06.2022 - 09.2025Read More
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Petco
06.2018 - 06.2022Read More
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10.2006 - 06.2018Read More
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06.1994 - 10.2006Read More
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