Lori Wheeler

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
• Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
• Enhanced customer relationships with personalized service and addressing individual concerns promptly.
• Collaborated with team members to achieve sales targets and improve overall branch performance.

• Promoted sustainable practices among local agricultural producers through education and technical assistance initiatives.
• Evaluated existing programs regularly, identifying areas for improvement and implementing necessary changes in a timely manner.
• Secured grant funding for innovative projects, expanding the reach of county extension services.
• Collaborated with other county departments to address pressing issues affecting residents'' quality of life.

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Managed cross-functional teams for successful project completion within deadlines and budgets.

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.

• Communicated effectively with community, families and students to promote academic achievement and accomplish curriculum mission.
• Employed variety of teaching strategies and instructional techniques to meet different aptitudes and interests of students.
• Encouraged active learning by creating lessons and projects to engage problem-solving and creative abilities.
• Maintained regularly scheduled office hours to advise and assist students with homework and assignments.

Served as a department manager, training and supervising staff. Provided educational programming on many topics in relation to human sciences.

Wrote grants and served as a community education liaison between the university and local citizens.