Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lori Williams

Spotsylvania,VA

Summary

Forward-thinking Chief Executive Officer offering progressively advanced experience in overseeing operations and driving business strategy. Highly proficient in business development and strategic planning resulting in consistent growth and profitability. Proven leader with track record of effective communication, client relationship building and achievement of goals.

As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Shift Supervisor

STARBUCKS COFFEE COMPANY
05.2019 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Chief Executive Officer

Echelon Sentinel Group, LLC
02.2015 - 10.2024
  • Operate and manage the daily tasks for a small, woman, and minority owned security company
  • Over sees 20 employees
  • Established start-up security company, overseeing strategic planning, market analysis, product development and regulatory compliance
  • Built high-energy, forward-thinking team to modernize legacy operations and keep organization agile in changing conditions
  • DCJS Certified for Unarmed/Armed Security, Personal Protection Specialist, and Private Investigator
  • Maintain all Federal, State and City regulations, licenses and taxes
  • Process payroll, maintain all accounting records

Commercial Auto Sales Agent

GEICO
08.2014 - 08.2015
  • Responsible for incoming calls and sales of commercial auto insurance policies
  • Provided the highest quality customer service experience during the sales process
  • Sold $48,000 in premium in May 2014, $250,000 during career
  • Operated multiple systems to sell insurance products

Administrative Assistant

Kerstin Coleman and Associates
02.2013 - 08.2013
  • Provide office support to insurance agents assigned to the AFLAC team and policy holders
  • Maintain weekly and monthly calendars of all team appointments
  • Set up enrollments with active groups and supply all the necessary documents for enrollments
  • Maintain paperwork pertaining to groups and policyholders
  • Submit policyholders claims and answer general policy questions
  • Call and email resume applicants to recruit new agents

Owner

Custom Cuisine by Lori
02.2012 - 12.2013
  • Personal chief, cooking for a variety of events for both small and large
  • Honed sales pitches and presentations to create committed base of clientele
  • Plan, with clients, custom menus and budget for events
  • Purchase all supplies needed for event, maintain budget set by client
  • Cook for event in both homes and banquet halls

Shift Supervisor

Starbucks Coffee
04.2011 - 03.2012
  • Provide quality customer service, while maintaining high standards of safety and accuracy of product quality
  • Maintain personnel during shifts, balancing customer service, product quality, and health department standards
  • Motivated team members to complete assigned tasks and perform at exceptional levels
  • Trained new partners/ Learning Coach Certified
  • Coffee Master Certification
  • Equipment Maintenance Supervisor

Education

Some College (No Degree) - Biology

Norwich University
Northfield, VT

Bachelor of Science - Psychology

Arizona State University
Tempe, AZ
05-2027

Skills

  • Customer-oriented
  • Workforce training
  • Staff retention
  • Labor Management Systems
  • Cash handling
  • Employee training

Certification

  • DCJS Unarmed/Armed Security Officer
  • DCJS Private Investigator
  • DCJS Unarmed/Armed Personal Protection Specialist

Timeline

Shift Supervisor

STARBUCKS COFFEE COMPANY
05.2019 - Current

Chief Executive Officer

Echelon Sentinel Group, LLC
02.2015 - 10.2024

Commercial Auto Sales Agent

GEICO
08.2014 - 08.2015

Administrative Assistant

Kerstin Coleman and Associates
02.2013 - 08.2013

Owner

Custom Cuisine by Lori
02.2012 - 12.2013

Shift Supervisor

Starbucks Coffee
04.2011 - 03.2012

Some College (No Degree) - Biology

Norwich University

Bachelor of Science - Psychology

Arizona State University

Similar Profiles

CREATE PROFILE
Lori Williams