LORI WOOD
Concord,NC
Summary
Dedicated Associate with extensive experience collaborating with guests, promptly identifying needs and recommending products and services to accomplish guests' goals. Strong communicator focused on delivering outstanding customer care.
Overview
37
37
years of professional experience
Work History
Logistics Coordinator
Kenwood Trucking
Concord, NC
04.2016 - Current
- Verified accurate account invoicing through collaboration with accounting department.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Generated documentation and information required for customer shipments.
- Tracked orders and notified customers of status or potential delays.
Bartender/Manager
Daddy's Grill
Oldsmar, Fl.
05.2012 - 08.2016
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Greeted guests in a timely and professional manner
- Maintained full knowledge of beverage lists and promotions.
- Enthusiastically and appealingly described food and drink specials to guests.
- Managed strict beverage control to minimize waste.
- Processed orders on computerized Point of Sale system.
- Upheld strict cash handling procedures.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
- Operated efficiently in high-volume setting to prepare and serve more than 50 drinks per hour
Server
Kimmy D's
Clearwater, Fl.
01.2011 - 04.2015
- Consistently provided professional, friendly and engaging service
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about Kimmy D's menu and products.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
Server/Manager
Coffee Cup Restaurant
Hubert, Tampa, Fl.
08.1989 - 12.2014
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Provided friendly and attentive service.
- Inventoried and restocked items throughout day.
- Verified cash drawer against the day's receipts.
- Assisted co-workers whenever possible.
Server/Bartender
Chili's Bar And Grill
Tarpon Springs, FL
08.1995 - 02.2001
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Associate of Arts - Hospitality Administration And Management
St Petersburg College
Tarpon Springs, FL05.1988
Skills
- Cash Flow Management
- Upselling
- Point of sale operation
- Cash Handling
- Store opening and closing
- Critical thinking
- Responsible
- Business growth and retention
Timeline
Logistics Coordinator
Kenwood Trucking
04.2016 - Current
Bartender/Manager
Daddy's Grill
05.2012 - 08.2016
Server
Kimmy D's
01.2011 - 04.2015
Server/Bartender
Chili's Bar And Grill
08.1995 - 02.2001
Server/Manager
Coffee Cup Restaurant
08.1989 - 12.2014
Associate of Arts - Hospitality Administration And Management
St Petersburg College