Lori Woods
Zephyrhills ,FL
Summary
Highly motivated, competitive, detailed and highly driven professional who is willing to work for a company to utilize management work experience and skills to develop, motivate, lead and encourage employee productivity, quality and increase profitability while mitigating risk. Possess strong problem-solving skills, great with multi-tasking and complemented with effective communication skills. Demonstrated ability to seek out opportunity, dedicated and committed to doing the right thing. Proven great outlook, positive attitude, and great leadership skills. Strong team player delivering a strong and positive Brand.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Transportation - Supervisor
Global Pioneer Business Solutions LLC.
04.2018 - Current
- Supervisor of 15-20 drivers daily work schedules along with in-house personal
- Driver write ups and-suspensions, responding to complaints and addressing any grievances that have been filed
- Working closely with dispatch to maintain maximum delivery performance, working off multiple tracking systems. And also implementing ideas for improvement
- Preforming interviews, 6 month evaluations, Scheduling, Trip Routing, Cancellations along with dealing with multiple broker communication
- Working closely with providers, distributions relations exceptional customer relations
- Payroll, billing, maintaining drivers documents and yearly inspections
- Managed routing, driver supervision and DOT compliance.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Working Remotely.
Foreclosure Specialist
HSBC Mortgage Services
01.2008 - 01.2017
- Calculate adequate payoffs and all applicable financials for counsel to provide to the courts
- Perform risk-based audits for errors before submission to counsel to mitigate financial exposure
- Confirm and attest to affidavits supplied in the foreclosure actions by referencing system information, original loan documents, imaged documents, servicing databases, letters and other records to be able to affirm that affidavits were sign as based on personal knowledge of the facts contained in the document
- Actively participate in development and maintenance of foreclosure controls through identification of risk trends, awareness of procedure changes, and industry/regulatory knowledge and experience
- Collaborate with quality control and counsel to ensure all prepared documents are accurate and meet all state and county requirements.
Deed in Lieu – Closer
HSBC Mortgage Services
10.2011 - 02.2014
- Achieved Top Tier Performer within the first month upon taking on new role, maintained well above department goals throughout
- Worked with attorneys, along with other mortgage companies and 3rd party lien holders to have all titles cleared and liens released in a timely manner
- Examines mortgages, liens, judgments, easements, plat books, maps, contracts, and agreements to verify legal description, ownership, restrictions, or conformity to requirements
- Ensured property has been fully secured by Property Preservation Department in order proceed with relocation assistance check request, if being offered
- Always a team player, assisted in training others with Deed in Lieu process and helped when it was needed
- Special Project - Bankruptcy Reconciliation - October to February, worked reports and spreadsheets required for management review to monitor and adhere to audits.
Loss Mitigation - Pro Active
HSBC Mortgage Services
01.2011 - 10.2011
- Maintained well above department goal 10 out 12 months of the year – Top Tier Performer
- Worked on exit strategies with customers, Realtors and Property Management Companies
- Ordered BPO, title search requests, handled calls with customers, Realtors, Brokers and Property Management Companies
- Negotiated with Realtors to ensure we receive the best offer and within NVT value and guidelines
- Handled incoming calls with customers to go over all exit options and programs available as far as a possible relocation assistance program, Short Sale, Deed in Lieu and Foreclosure process.
Default - Late-Stage Collections
HSBC Mortgage Services
01.2008 - 01.2011
- Negotiated with homeowners for re-payment of delinquent mortgage accounts in effort to bring accounts current, payment processing system
- Reviewed and discuss financial documents with homeowners to help them find the best possible solution to their mortgage based on their own personal situation and discussed the Loan Modification process and what documents are needed and also went over the HUD qualifications
- Served on the Inbound Team/ Dialer Team, maintained monthly spreadsheets of accounts to cure delinquency
- Discussed exit strategies such as Short Sale, Deed in Lieu and foreclosure with homeowners if a loan modification is not a solution for their financial situation.
Collection Specialist
IC System
03.2006 - 01.2008
- Accuracy in account receivables and payables, serviced as a liaison between Dell Financial Services, asa Premier Commercial Account Specialist, maintained multimillion dollar companies and all their invoicing needs with Dell Financial Services to cure delinquency and any invoicing issues
- Overseen and implemented an invoicing system to consolidate all invoices into one systematic invoice based on company name, to help cure accounts delinquency and to confirm accounts are being applied correctly and accurately
- Assisted with first payment default accounts and assisted as a liaison to oversee additional fees and cost waiver fee approvals.
Inventory Analyst
Saddle Creek Corporation
09.2005 - 03.2006
- Accurate with input and verification of merchandise receipts on a timely manner
- Generated cycle counts, maintained logs and statistics, verified the inventory, reconciled all differences and maintained a detailed inventory in the interest of the customer and Saddle Creek
- Processed customer's orders on a timely and accurate basis according to customer's request
- Served as a liaison between internal partners and vendors regarding the status and pending orders and would oversee process until completed and delivered
- Serviced under Quaker and PepsiCo.
Education
Zephyrhills High School
Zephyrhills, FLSkills
- Microsoft Office (10 years)
- Accounts Receivable (10 years)
- Accounts Payable (10 years)
- Data Entry (10 years)
- Risk Management (5 years)
- Affidavit Processing (2 years)
- Title Clearing (6 years)
- Fair Housing Regulations
- Transportation Management
- Underwriting
- Multiple software systems
- Operations Support
- Supply Chain Coordination
- Administrative Support
Certification
- Management
- Business Records for CML Mortgage and Default Servicing
- Truth in Lending
- Sanctions
- Privacy Awareness
- Operational Risk
- Fair Debt Collections Practices Act
- Anti-Money Laundering
- TDF
- CPR , First Aid and ADE Certified
- DOT Certificate
Awards
- Employee of the Month, 09/2016, Affidavit Specialist
- Employee of the Month, 02/2016, Affidavit Specialist
- Employee of the Month, 03/2015, Affidavit Specialist
- Employee of the Month, 09/2014, Deed In Lieu Closer
- Peer Recognition Award, 06/2012, Deed In Lieu - Closer
Timeline
Transportation - Supervisor
Global Pioneer Business Solutions LLC.
04.2018 - Current
Deed in Lieu – Closer
HSBC Mortgage Services
10.2011 - 02.2014
Loss Mitigation - Pro Active
HSBC Mortgage Services
01.2011 - 10.2011
Foreclosure Specialist
HSBC Mortgage Services
01.2008 - 01.2017
Default - Late-Stage Collections
HSBC Mortgage Services
01.2008 - 01.2011
Collection Specialist
IC System
03.2006 - 01.2008
Inventory Analyst
Saddle Creek Corporation
09.2005 - 03.2006
Zephyrhills High School
- Management
- Business Records for CML Mortgage and Default Servicing
- Truth in Lending
- Sanctions
- Privacy Awareness
- Operational Risk
- Fair Debt Collections Practices Act
- Anti-Money Laundering
- TDF
- CPR , First Aid and ADE Certified
- DOT Certificate
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