Luz Rivera
Zephyrhills,FL
Summary
.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Eligibility Specialist
Florida Department of Child and Family Services
11.2023 - Current
- Communicated with people from various cultures and backgrounds on application process.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed applicants and explained scope of different available benefits.
Kitchen Manager
Wendy's
08.2021 - 02.2024
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw food preparation and monitored safety protocols.
Education
GED -
GED
Puerto Rico08-2007
Skills
- Effective communication skills
- Application assessment
- Applicant support and service
- Recordkeeping and data input
- Microsoft office
- Interviewing
- Telephone etiquette
- Public assistance programs
- Data entry
- Confidentiality
- Verbal communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Eligibility Specialist
Florida Department of Child and Family Services
11.2023 - Current
Kitchen Manager
Wendy's
08.2021 - 02.2024
GED -
GED
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