Rashida Lee
Chicago,IL
Summary
Reliable worker with excellent communication, time management, and computer skills. Driven and detail-oriented individual with a strong desire to utilize analytical and problem-solving abilities to achieve set goals.
Overview
27
27
years of professional experience
Work History
Eligibility Specialist
CEDA
01.2024 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
SORT MANAGER
Fedex
11.2022 - 01.2024
- Supervised activities of workers engaged in receiving, storing, testing, and shipping products and materials
- Established and monitored specific supply chain-based performance measurement systems
- Directed inbound and outbound transportation operations, warehouse activities, safety performance, and logistics quality management.
STORE MANAGER/HR ADMINISTRATION
Footlocker
10.2002 - 05.2022
- Processed weekly payroll for 4 stores
- Managed PTO and Sick Time
- Responsible for onboarding and off boarding employees
- Performing audits on inventory of each store
- Balanced registers and prepared deposits
- Set sales targets
- Monitor employees performance
- Responsible for shipping and receiving orders.
DATA ENTRY CLERK
Social Security Administration
09.1997 - 08.2003
- Transcribed phone messages and managed email communications for staff employees
- Preserved customer confidence and protected operations by keeping information confidential
- Reported any identified security risks to IT department
- Prioritized competing tasks to meet high-volume targets
- Completed database updates to record required information
- Sorted data and proofed source documents for accuracy prior to entry.
Education
BUSINESS ADMINISTRATION -
HIGH SCHOOL DIPLOMA -
06.2000
Skills
- Data Entry
- Effective communication skills
- Microsoft Office
- Telephone Etiquette
- Documentation And Reporting
- Interviewing
- Verbal Communication
- Public Assistance
- Eligibility Determination
- Problem-Solving
- Excellent Communication
- Team building
- Schedule Management
- Attention to Detail
- Analytical Thinking
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational Skills
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Interpersonal Skills
Timeline
Eligibility Specialist - CEDA
01.2024 - Current
SORT MANAGER - Fedex
11.2022 - 01.2024
STORE MANAGER/HR ADMINISTRATION - Footlocker
10.2002 - 05.2022
DATA ENTRY CLERK - Social Security Administration
09.1997 - 08.2003
Harold Washington College - BUSINESS ADMINISTRATION,
Richard T Crane - HIGH SCHOOL DIPLOMA,
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